Job Listing
SUPERVISORY MEDICAL SUPPORT ASSISTANT
Veterans Health Administration · Posted today
About the Role
The incumbent will normally work at Audie L. Murphy VAMC in San Antonio, Texas within Health Administration Service (HAS), but may be required to work at the other locations as necessary. Incumbent may be required to work various tours of duty on a rotating or as needed basis to provide required coverage, five (or seven) days a week and/or evening, nights and weekends.
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional Major Duties: Interviews and selects new employees subject to the approval of the Chief, MAS.
- →Tracks the progress of new employees, evaluates the performance of all assigned Advanced Medical Support Assistants (AMSAs) and/or Medical Support Assistants (MSAs), counsels when necessary, and submits justification for incentive awards or personnel actions.
- →Identifies and anticipates changes or trends, which could have Medical Center wide significance or create substantial changes to the operations.
- →Develops and maintains a quality improvement program for the AMSAs and/or MSAs, collect data on performances such as customer service and accurate order implementation.
- →Ensures ongoing multi-disciplinary teamwork, excellent customer service,and accurate order implementation.
- →Plans and directs the AMSA and/or MSA activities within all applicable impatient and outpatient clinics/wards.
- →Ensures administrative procedures are accomplished in accordance with specified guidelines and within established timeframes.
- →Operates in a highly diversified and requires high performance and leadership qualities of the incumbent.
- →Assignments at this level include, but are not limited to assigning and evaluating the work of subordinate staff; resolving complex issues to ensure patient services are met; identifying educational or training needs of subordinate staff and full supervisory responsibility for supervising at least one subordinate team leader and up to numerous staff levels AMSAs and/or MSAs.
- →Develops or updates procedures, policies, or standards.
- →Develops an ongoing customer service program with emphasis on the first impression, interacts with waiting patients, developing trust and setting the tone for the patient experience.
- →Consults with managers or other personnel to resolve problems in areas such as performance, staffing, or work schedules.
- →Makes recommendations to management concerning such issues as staffing decisions or procedural changes.
- →Provides employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: c57ef700-c35f-49b3-9853-5c32c7a11c68
Posted via USAJobs