Job Listing
SUPERVISORY MEDICAL SUPPORT ASSISTANT
Veterans Health Administration · Posted 2 days ago
Hybrid Salt Lake City, UT $71K – $92K Apply by Jul 23, 2026 Medical Support Assistance ESTJISFJISTJ Finance
Apply for this job → About the Role
The Supervisory Medical Support Assistant is assigned to Care in the Community, VA Salt Lake City Health Care System. The primary duties are to supervisor, technical expert, trainer, auditor and advisor to ensure that staff work assignments are carried out and to perform a variety of support functions.
What You'll Do
- →Duties include but are not limited to: The Supervisory MSA leads and oversees Community Care programs and carries full supervisory responsibility for at least one subordinate team lead and multiple AMSAs/MSAs.
- →Duties include, but are not limited to: assigning and evaluating staff work; resolving complex issues to ensure patient needs are met; reviewing new products, equipment, and systems to recommend operational improvements; identifying training and development needs; making final hiring selections; evaluating performance; and administering disciplinary actions when required.
- →The Supervisory MSA also holds full administrative and professional responsibility for planning and directing AMSA/MSA activities, including workload distribution and phone support.
- →This role requires extracting and analyzing data to prepare reports that support performance measures for senior leadership.
- →Additional responsibilities include preparing and delivering performance evaluations, recommending awards or advancements, and providing briefings to both upper management and subordinate staff.
- →The Supervisory MSA conducts orientations, implements staff development and training initiatives, prepares agendas for staff meetings and training sessions, facilitates meetings, and develops performance standards, position descriptions, development plans, and awards.
- →The Supervisory MSA addresses and resolves employee complaints, elevating group grievances or serious issues to higher-level leadership as needed, and responds to patient concerns by coordinating appropriate actions.
- →The role also carries responsibility for issuing disciplinary measures such as warnings or reprimands and recommending more serious actions when necessary.
- →The Supervisory MSA generates daily, weekly, and monthly reports related to scheduling inconsistencies, pre-registration errors, electronic wait list and recall activity, service consult management, insurance collection, and encounter data.
- →These reports are exported from various databases, analyzed, and used to identify training needs.
- →Multiple reports are reviewed to track trends in clinic availability, utilization, supply and demand, and to develop projection reports that identify open slots, the number of patients on the electronic wait list, and the anticipated number of patients likely to be scheduled outside of directive guidelines.
- →Insurance and encounter reports are monitored regularly due to their financial impact on the organization.
- →This position reports directly to the Chief of Community Care and works under the guidance of both the Chief and Deputy Chief of Health Administration Service.
- →The Supervisory MSA assigns work by setting objectives, establishing priorities, and determining deadlines.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass TB Test.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
Personality Fit
Job ID: 734414d6-dedb-4021-94de-72cc047f16b0
Posted via USAJobs