Job Listing
Supervisory IT Specialist (Customer Support)
Centers for Disease Control and Prevention · Posted today
On-siteAtlanta, GA$156K – $197KApply by May 21, 2026Information Technology ManagementENTJINTJINTPISTJCustomer Success
Apply for this job →About the Role
As a global leader in public health & health promotion, CDC is the agency Americans trust with their lives. In addition to our everyday work, each CDC employee has a role in supporting public health emergency management, whether through temporary assignments to emergency responses or sustaining other CDC programs and activities while colleagues respond. Join our team to use your talent, training, & passion to help CDC continue as the world's premier public health organization. Visit www.cdc.gov
What You'll Do
- →As a Supervisory IT Specialist (Customer Support) you will: Serve as Branch Chief, Global Activities Branch with responsibility for providing leadership and guidance in all areas of CDC-wide and international IT customer relationships.
- →Assemble, evaluate and report on Centers/Institutes/Offices (CIO) special project requirements and global activities requirements and provides timely information to Director, Office of the Chief Information Officer (OCIO).
- →Direct and manage the program which monitors and evaluates OCIO's customer business interface and identifies and communicates "lessons learned" to OCIO Director, OCIO senior management, and OCIO customer support employees to promote increased effectiveness of operations within OCIO and customer organizations.
- →Identify, evaluate, and synthesize customer management and business data and other information relating to IT infrastructure services (e.g., laptop/desktop computing, videoconferencing, networking, voice systems, audio-conferencing, cloud computing, etc.).
- →Provide assessment of customer satisfaction with OCIO services to Director, OCIO, identify areas of improvement, make recommendations for corrective actions, and follow up when required to ensure customer concerns are addressed.
- →Plan work to be accomplished by subordinates, set and adjust short-term priorities, and prepare schedules for completion of work, when necessary.
- →Assign work to subordinates based on priorities, considering difficulty and requirements of assignments as well as the capabilities of employees.
Requirements
- ✓Due to the Centers for Disease Control and Prevention's (CDC's) process enhancement to use Shared Certificates throughout the Agency, some of the requirements below may differ: US Citizenship is required.
- ✓Males born after December 31, 1959 must be registered or exempt from Selective Service (see http://www.sss.gov).
- ✓May be subject to a Background/Security Investigation.
- ✓Security clearance level may differ from the position announced when certificates are shared.
- ✓One-year probationary period may be required.
- ✓This position may be subject to a Collective Bargaining Agreement.
- ✓Time in grade (TIG) must be met within 30 days of the closing date of the announcement.
- ✓Candidates must have demonstrated or shown the potential to develop the necessary knowledge, skills, and abilities.
- ✓A supervisory probationary period may be required.
- ✓Applicants should describe any previous experience or responsibilities which could be used in relation to the supervisory requirements of this position.
- ✓This position has 25% supervisory duties, candidates must also have demonstrated or shown the potential to develop the necessary knowledge, skills, and abilities.
- ✓Applicants should describe any previous experience or responsibilities which could be used in relation to the supervisory requirements of this position.
- ✓Candidates must have demonstrated or shown the potential to develop the necessary knowledge, skills, and abilities.
- ✓A supervisory probationary period may be required.
Personality Fit
Job ID: 6656039e-91f1-460a-bdfb-13262652989c
Posted via USAJobs