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Supervisory IT Specialist (Branch Manager)
Government Accountability Office · Posted 84 days ago
Hybrid Washington, DC $120K – $197K Apply by Jul 23, 2026 Information Technology Management ENTJESTJ Engineering
Apply for this job → About the Role
This position is located in the Government Accountability Office. As a Supervisory IT Specialist (Branch Manager), within the Information Systems and Technology Services (ISTS), Enterprise Infrastructure Division (EID); you will be responsible for effectively managing assigned resources (i.e. budget, people, contractors, space, equipment), and you will be the first level supervisor to a staff of professional/technical employees.
What You'll Do
- →As a Supervisory IT Specialist (Branch Manager), MS-2210-1, your typical work assignments may include the following: Establishes and improve processes and service level objectives and expectations that assure any issues are resolved and user concerns are addressed consistently with defined experience/service level expectations.
- →Engages customers and users of IT services and products; ensures that services are performing and meet user expectations.
- →Leads organizational responses to customer service needs for IT technologies and to optimize technologies to increase efficiency.
- →Coordinates and maintains effective external communications with the customers, within ISTS and internal communications with the ISTS Directors and other GAO senior level managers.
- →Serves as a Designated Performance Manager (DPM) responsible for supervising, evaluating and documenting work performance of assigned staff.
- →Hears and resolves employee complaints, recommends disciplinary measures such as warnings and reprimands.
- →Serves as a Contracting Officer's Representative (COR) for IT contracts and oversees CORs within the branch.
- →This includes but is not limited to market research, acquisition strategy and planning, acquisition package development and submission, source selection, and contract management.
- →Serves as an Agile lead overseeing the various phases of product or service development, delivery and maintenance within the organization following the Scaled Agile Framework (SAFe).
- →Directing organizational efforts related to the division; works independently conducting the majority of daily operations, identifying and raising to management risks and/or highly technical issues that could have significant impact on agency IT resources and personnel.
Requirements
- ✓You must meet all qualification requirements before the announcement closes. 1.
- ✓You must be a U.S. citizen. 2.
- ✓You may be required to submit a financial disclosure statement. 3.
- ✓You must be suitable for federal employment. 4.
- ✓Registered for Selective Service, if applicable.
- ✓(www.sss.gov). 5.
- ✓Completion of a probationary period may be required. 6.
- ✓Supervisory Probationary Period may be required.
- ✓There is no education requirement for this position.
Personality Fit
Job ID: 12cc2f9a-6df7-412a-8132-23366e2b6c21
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