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Supervisory Information Technology Specialist
National Institute of Standards and Technology · Posted 60 days ago
Hybrid Gaithersburg, MD $169K – $197K Apply by Aug 10, 2026 Information Technology Management ENTJINTJINTPISTJ Engineering
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The Customer Access and Support Division Chief will serve as the eader of OISM's customer-facing division for NIST-wide services, and member of the OISM Management team that advises NIST leadership on recommended IT services and infrastructure to support NIST's mission. This notice is issued under direct-hire authority to recruit new talent to occupations for which NIST has a severe shortage of candidates.
What You'll Do
- →Advise senior management on risk-informed approaches and present high-level IT issues alongside actionable solution recommendations to ensure technology aligns with NIST's mission.
- →Formulate division vision, strategic goals, policies, procedures, and operating budgets for designing and introducing new or updated IT services across NIST, the Department of Commerce (DoC), and other federal agencies.
- →Operational & Team Management Directly supervise ZP-IV team leads across key service areas, including endpoint management, desktop support, embedded tech support, and service desk operations across all NIST locations.
- →Define work objectives and establish operational benchmarks to ensure timely responses to incidents, service requests, events, and underlying problems.
- →Cultivate an inclusive, forward-thinking work environment that encourages innovation, open communication, shared learning, and cross-functional teamwork.
- →Interagency Engagement & Industry Innovation Represent NIST across organizational units, industry partners, and federal spaces to promote mission objectives, share best practices, and drive technical innovation in operational IT.
- →Promote data-driven decision-making by analyzing division performance and disseminating program results, analytical reports, and key metrics directly to the CIO and senior management.
- →Maintain expert, up-to-date knowledge of enterprise technology trends, business platforms, and industry best practices to continually elevate OISM's operational capabilities.
Requirements
- ✓Qualifications are based upon meeting specialized experience only.
- ✓Education cannot be used to qualify for this position.
Personality Fit
Job ID: 798c22b6-de4d-4a0e-85a6-521295f6ef63
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