Job Listing
Supervisory Dispatching Technician
United States Army Installation Management Command · Posted 16 days ago
About the Role
About the Position: The Supervisory Dispatching Technician provides emergency police, fire and medical services to the public by answering emergency 911 calls and responding with appropriate personnel and equipment. Maintain an accurate status of all emergency response equipment and personnel to assure prompt and accurate response.
What You'll Do
- →Perform caller interrogation to determine type of response to dispatch police, fire, and EMS personnel and equipment as needed.
- →Maintain constant communication with incident commanders and first responders, while documenting critical information like vehicle status, road closures, and system outages for senior officials.
- →Operate as a central point for relaying emergency information to other jurisdictions, managing mutual aid requests, and notifying officials of changing conditions affecting operations.
- →Responsible for identifying problem areas with subordinates and initiating appropriate action to effectively eliminate the problem(s).
- →Draft critical documents for day-to-day operations, including Standard Operating Procedures (SOPs) and Memorandums of Understanding (MOUs).
- →Provide information and expert advice to the Supervisor Dispatch Tech and other leaders regarding best business practices and operational improvements.
- →Plan, schedule, supervise, train and evaluate the performance of subordinate team members.
- →Set employee standards for performance and prepare performance evaluations.
- →Identify developmental and training needs for subordinates, provide coaching and counseling, and effect minor disciplinary measures when necessary to maintain standards.
- →Monitor and process workflows to detect and resolve problems with CAD hardware, software, telephone equipment, and other programs that operators cannot solve.
- →Make recommendations concerning the maintenance or replacement of equipment to ensure the dispatch center remains technologically current and effective.
- →Assist software technicians in testing new applications and maintains personal proficiency for all communication and data processing equipment.
Personality Fit
Job ID: acb34a79-c73a-444c-9d59-69324f754353
Posted via USAJobs