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Retail Dining FOH Supervisor
Commander, Navy Installations Command · Posted 100 days ago
On-site Annapolis, MD $24 – $26/hr Apply by Jul 8, 2026 General Business And Industry ENTJESTJINTJISTJ OperationsHospitality
Apply for this job → About the Role
The Retail Dining FOH (Front of the House) Supervisor position is located in the U. S. Naval Academy's Non-Appropriated Fund Instrumentality (NAFI), Naval Academy Business Services Division (NABSD). The FOH Supervisor supervises day-of a la carte operations, which includes on-site FOH staff, set-up, execution, and tear down of the operation/event. The FOH Supervisor stays in contact with the host (on-site contact) and/or member/guest to ensure the highest guest satisfaction possible.
What You'll Do
- →Execute day-to-day operations for designated ala carte locations according to Manager specification, and location specific SOPs.
- →Execute banquet events according to Banquet Event Order specifications.
- →Oversee/prepare staff assignments to include set-up, service, tear-down and side work.
- →Confirms all FOH service staff are in proper uniform, presenting a clean and professional image.
- →Communicate with Managers, kitchen, logistics, and inventory staff to coordinate execution according to specifications.
- →Confirms reservations for The Alley restaurant and Member featured events as needed; Communicates floor plans (setup of tables, chairs, linens, table settings, etc.) and ensures room preparation is accurate.
- →Maintains safe, secure, legal, and healthy work environment, enforcing sanitation, quality of food preparation, service standards and procedures; conforming to the regulations of the alcoholic beverage commission.
- →Acknowledge, greet, and thank all members and guests, and ensure client satisfaction by communicating with the members/guests.
- →Investigate and resolve complaints regarding food and beverage quality and/or service, within scope of authority; otherwise refer the matter to appropriate management for resolution.
- →Maintains ambiance by controlling lighting, background music, linen service, glassware, dinnerware, utensil quality and placement; monitoring customer facing chill boxes, merchandisers, and condiment counters; monitoring food presentation and service.
- →Assist FOH/BOH staff by refilling drinks, delivering food, bussing tables, bar support, barista support, etc.
- →Settle cash bars, manage revenue, and manage inventory by properly completing banquet post function reports, bar inventory sheets, and a la carte inventory sheet (in accordance with SOPs) at the conclusion of the event.
- →Adhere to sanitation, safety and alcohol beverage control policies including confirming legal drinking age and discontinuing service to intoxicated guests.
- →Must understand and be able to train on alcohol awareness procedures such as proper pouring, accountability and proper cut off procedures.
Benefits
- ★Benefits include: Medical, Dental, Life, and Long-Term Disability Insurance; Health Savings Account (HSA); Flexible Spending Account (FSA); Automatic Retirement Enrollment, 401(k), Roth 401(k), and 401(k) Loan options; and Paid Vacation and Sick Leave Accrual.
Personality Fit
Job ID: 5aa7d6a4-1f0e-4509-bf01-1b92ae9805c8
Posted via USAJobs