Job Listing
Program Support Assistant
Veterans Health Administration · Posted 1 days ago
Hybrid Syracuse, NY $45K – $59K Apply by Jun 17, 2026 Miscellaneous Clerk And Assistant ISFJISTJ Trades
Apply for this job → About the Role
The Syracuse VAMC is recruiting for one Program Support Assistant for the Health Benefits Center. The incumbent performs but not limited to a broad range of administrative activities in support to community outreach activities, eligibility determination, program management, financial technician functions, basic Medical Cost Care Fund functions, transportation functions, beneficiary travel billing management, health benefit determination and counseling, data management, Sharing Agreements, etc.
What You'll Do
- →Major duties include but are not limited to: Advise applicants of the health care benefits they are legally entitled to.
- →Initiate administrative processes for establishing care, and notify appropriate healthcare personnel accordingly.
- →The incumbent is required to keep abreast of the frequent changes in laws, regulations and/or other pertinent directives that change medical benefits and entitlements.
- →Educate and counsel veterans, families, and agency employees regarding veteran entitlement to healthcare benefits.
- →Receives, reviews, and processes new recurring applications for Medical, Dental, Behavioral Health, Geriatrics and Extending Care, Diagnostic and Therapeutics, inpatient, outpatient, and Long-Term Care services.
- →Verify eligibility for care utilizing primary sources including but not limited to HINQ, VIS, and/ or military discharge papers.
- →The incumbent will educate Medical Center and CBOC staff about patient benefits specific to each sharing agreement to facilitate appropriate and timely delivery of health care services within the scope of the agreement.
- →Responsibilities include financial data collection, data entry, analysis, and interpretation of initial and subsequent annual veteran financial assessments.
- →Prepare Means Test reminder letters; provide the National Health Eligibility Center with current authenticated financial assessments; monitor, trend status of incomplete means tests providing follow-up activities when required.
- →Provide veterans with billing information and serve as primary contact for billing issues; includes research, identification, analysis, and resolution/reconciliation utilizing the VISTA billing software to research individual billing information.
- →Determine eligibility for travel at government expense, based upon applicable federal regulations and policies.
- →Work Schedule: Monday - Friday 7:30 - 4:00 pm Telework: This position may be authorized for ad-hoc telework.
- →Telework eligibility will be discussed during the interview process.
- →Virtual: This is not a virtual position.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work is administrative processing which requires standing, walking, sitting, stooping, bending, lifting light objects, answering telephone and data entry into VISTA; driving an automobile.
- ✓A pre-placement physical examination is required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓There is no educational substitution at this grade level.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: ef414b60-34bb-45bb-bd41-e783c622b088
Posted via USAJobs