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Program Support Assistant
Veterans Health Administration · Posted 133 days ago
Hybrid Minneapolis, MN $50K – $64K Apply by May 29, 2026 Miscellaneous Clerk And Assistant ISFJISTJ OperationsHealthcare
Apply for this job → About the Role
This position supports the Fisher House Lodging Program at the Minneapolis VA Health Care System, which operates two Fisher Houses on the medical center campus. Fisher Houses provide temporary lodging for Veterans, service members, and accompanying family members or caregivers during episodes of care. The Program Support Assistant performs administrative coordination, guest services, scheduling, purchasing support, and house operations in a non clinical environment.
What You'll Do
- →Duties may include: Greets guests, orients them to Fisher House policies and amenities, and explains lodging rules and expectations.
- →Maintains a safe, clean, and orderly environment; restocks kitchens daily; organizes and catalogs donated items; and completes the annual equipment inventory.
- →Monitors guest comfort and house conditions; identifies issues affecting safety or operations and escalates concerns to the Fisher House Manager.
- →Prepares and mails information to guests and providers about the Fisher House Program; supports coordination of Fisher House events.
- →Oversees projects assigned to Fisher House volunteers; assists with orientation and training of new employees and volunteers under the direction of the Fisher House Manager.
- →Maintains the calendar of bed availability and reservations to maximize occupancy; registers guests; confirms reservations; and documents cancellations or missed reservations.
- →Contacts future guests to provide reservation reminders; orients guests to lodging procedures and explains available community resources.
- →Coordinates with clinicians based on appointment schedules to ensure eligible patients have lodging.
- →Coordinates lodging for family members of patients referred from other facilities; communicates with clinical and administrative staff to facilitates a smooth stay.
- →Work Schedule: Monday-Friday 7:30am-4:00pm or 9:30am-6:00pm.
- →Telework: ADHOC-May be authorized (Employees who Telework on an occasional, episodic, or short-term, and have completed required telework training and telework agreement).
- →Position Description/PD#: Program Support Assistant/PD60857A Relocation/Recruitment Incentives: Not authorized.
- →Critical Skills Incentive (CSI): Not approved.
- →Permanent Change of Station (PCS): Not authorized The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
- ✓A pre-placement physical examination is not required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓There is no educational substitution at this grade level.
Personality Fit
Job ID: de996d0f-8be3-4009-ace5-8fdf3f46efbe
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