Job Listing
Program Support Assistant
Veterans Health Administration · Posted 17 days ago
About the Role
The incumbent performs technical and assistance work supporting the day-to-day administration of three Patient Benefits programs: Insurance Capture Buffer (ICB), Enrollment & Eligibility, and the Veterans Transportation Program (VTP).
What You'll Do
- →Major duties include but are not limited to: Maintains a system of records for assignment and installation of ICB scanners and maintains an access database that organizes information from the system of records for each area of responsibility.
- →Uses this database to compile information and generate reports for internal program review and those required by outside regulatory bodies, reporting monthly to the VASNHCS Resource Council and Integrity & Compliance Committee.
- →Identifies end-user training needs and delivers established educational programs and instructional materials to users and support staff at all levels of the organization, following curricula and content approved by the supervisor.
- →Monitors end user satisfaction and reports findings to the supervisor.
- →Monitors new clinic creation and ensures all staff are notified promptly.
- →Performs annual inventories of ICB equipment and responds to equipment-related issues upon notification.
- →Monitors ICB compliance daily and provides facility, department, section, or individual-level data upon request.
- →Work Schedule: Full Time, Monday - Friday, 0730 - 1600 Telework: Ad-Hoc Virtual: This is not a virtual position.
- →Position Description/PD#: Program Support Assistant/PD03497 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
- ✓A pre-placement physical examination is not required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓There is no educational substitution at this grade level.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: 84ced460-7478-4bcc-a4d3-69b967ec7312
Posted via USAJobs