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Program Support Assistant
Veterans Health Administration · Posted 8 days ago
Hybrid Saint Louis, MO $42K – $61K Apply by Jun 25, 2026 Miscellaneous Clerk And Assistant ISFJISTJ Customer SuccessHealthcare
Apply for this job → About the Role
This position is located at our John Cochran Division, in the office of the Chief of the Pathology & Laboratory Medicine Service (P&LMS), for the VA St. Louis Health Care System. The Program Support Assistant works collaboratively in an interdisciplinary coordinated care delivery model and performs administrative duties, clinical services support, customer service, personnel timekeeping support and other duties assigned for the proper and timely treatment of patients.
What You'll Do
- →Major duties and responsibilities include but are not limited to: Handles routine inquiries (face to face and telephone) from medical personnel, nursing, reference lab personnel, and visitors to the laboratory regarding lab administrative duties, outside lab test results, consult requests and routing inquiries to appropriate personnel.
- →Receives and screens visitors and telephone calls for the service; takes concise messages; answers questions concerning established policy and uses personal judgment in determining whether supervisor should be interrupted, or caller referred to other key personnel; discerns and assigns priority to urgent calls and notifies appropriate persons for immediate actions.
- →Manages the calendar for the Chief, P&LMS, including scheduling meetings, booking conference rooms, contacting meeting attendees to confirm attendance, tracking attendance and preparing meeting agendas and minutes as needed.
- →Incumbent coordinates the flow of Anatomic Pathology consult cases, including cases sent to other institutions as well consults sent to St.
- →Louis VAHCS from other institutions.
- →Serves as official timekeeper for P&LMS and is familiar with all current fiscal policies and procedures appropriate to correct documentation and submissions of employee timecards.
- →Works with department supervisors to ensure correct and timely input of staff leave requests including appropriate and regular corrections of leave exceptions as needed.
- →Works with P&LMS chief, manager and supervisors to electronically submit all requests for new equipment to the facility Equipment Committee.
- →Prepares annual input for acquisitions planning for well-established levels and types of standard equipment and expendable supplies necessary to support PLMS operational and Administrative functions.
- →Implements federal and agency program for control and inventory, return and reutilization of equipment.
- →Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met.
- →Selection at a lower grade level does not guarantee promotion to the full performance level.
- →Work Schedule: Monday-Friday from 8:00am-4:30pm Telework: This position may be authorized for telework.
- →Telework eligibility will be discussed during the interview process.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
- ✓A pre-placement physical examination is not required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓GS-5 level: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
- ✓GS-6 level: As a general rule, education is not creditable above GS-5 for most positions covered by this standard; however, graduate education may be credited in those few instances where the graduate education is directly related to the work of the position.
Personality Fit
Job ID: 4fce4ac2-a2de-44e7-acbe-fe8fbadd5235
Posted via USAJobs