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Program Manager
Office of Personnel Management · Posted 92 days ago
Hybrid Washington, DC $126K – $164K Apply by Jul 16, 2026 Program Management ENTJESTJ OperationsCustomer Success
Apply for this job → About the Role
As the User Support Program Manager, you will be part of the Office of Personnel Management, Human Resources Solutions, Federal Systems Center. You will oversee all user support activities for HR Solutions, ensuring services align with the needs of customer agencies. You will manage help desk and customer engagement functions, while collaborating with various departments, agencies, and offices to deliver effective user support services.
What You'll Do
- →Direct OPM HRS User Support services aligned to agency needs, priorities, and OPM's enterprise human capital mission.
- →Coordinate HRS, OCIO, and agency partners to resolve issues, communicate priorities, and shape product roadmaps.
- →Manage HRIT user support projects from planning through release, including workflows, automations, permissions, testing, and help content.
- →Lead interdisciplinary teams using customer feedback, business analysis, and human-centered design to address stakeholder needs.
- →Supervise federal staff and contractors by assigning work, setting standards, coaching employees, approving actions, and ensuring performance quality.
- →Analyze user experience data to identify trends, recommend system improvements, and support Section 508 compliance.
- →Direct help desk operations by ensuring issue resolution, accurate ticketing, SOP development, trend analysis, and outage communications.
- →Oversee support content and communications by managing reviews, SME coordination, version control, repository access, and content metrics.
Requirements
- ✓Must be a U.S.
- ✓This position is not eligible for inclusion in a bargaining unit
Personality Fit
Job ID: f22b7d27-85fa-408b-995a-7d18bbf9440d
Posted via USAJobs