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Pharmacist (Pharmacy Supervisor) Clinical Contact Center/VA Health Connect
Veterans Health Administration · Posted 52 days ago
Remote United States $149K – $194K Apply by May 29, 2026 Pharmacist ISFJISTJ Customer SuccessHealthcare
Apply for this job → About the Role
This position serves as a Pharmacy Supervisor in a VISN Clinical Contact Center (CCC) as part of an interdisciplinary healthcare team. The Pharmacy Supervisor is responsible for providing and coordinating optimal pharmaceutical care activities in the VISN CCC. The employee functions as a supervisor in coordinating and/or directing the activities of pharmacists, pharmacy technicians, and other staff.
What You'll Do
- →The Pharmacy Supervisor is accountable to the CCC Pharmacy Chief or other immediate supervisor who provides the administrative oversight, work assignment, management of time and leave and completion of all aspects of the performance evaluation.
- →Projects will be both self-initiated and assigned with additional assignments issued as workload dictates, with overall goals and objectives being communicated by the incumbents designated supervisor.
- →The technician supervisor works collaboratively with all levels of VA leadership and services within and outside of the VHA and VISN as well as non-VA health care entities which provide care to patients.
- →During non-administrative tours, a designated administrative official provides general employee guidance and documents relevant issues for referral and review by the appropriate supervisor.
- →Administration/Supervisory: Manages the day-to-day operations of the VISN CCC Pharmacy Service and serves as the immediate supervisor for the pharmacists and pharmacy technician supervisors.
- →Resolves personnel matters dealing with employees and union representatives in regard to employee- management concerns.
- →Approves or denies leave requests for the VISN CCC pharmacists and pharmacy technician supervisors based on workload needs.
- →This includes the addition of new tours of duty as needed.
- →Completes performance evaluations, recommendations for awards, and/or disciplinary actions for the VISN CCC Pharmacy Service staff and makes recommendations to the VISN CCC Pharmacy Chief or designee, when appropriate.
- →Acts as a liaison and point of contact between the VISN CCC Pharmacy Service and the facilities serviced.
- →Participates in the development and revision of VISN CCC Pharmacy Service policies, procedures, and training.
- →Responds to elevated patient inquiries, as needed, and ensures that customer satisfaction is achieved.
- →Prepares reports and documentation upon request from the VISN, VISN CCC Board of Directors or appropriate governance structure.
- →Arranges continuous improvement huddles for pharmacy staff as a means of communication and process improvement.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment.
- ✓Applicants who refuse to be tested will be denied employment with VA.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
Personality Fit
Job ID: ae93b731-b693-4746-9fde-2e9ddb2899e0
Posted via USAJobs