Job Listing
Operations Manager (Staff Assistant)
Deputy Assistant Secretary for Office of Resolution Management · Posted 7 days ago
Hybrid Chandler, AZ $111K – $145K Apply by Jun 3, 2026 Miscellaneous Administration And Program ENTJESTJISTJ Operations
Apply for this job → About the Role
The Office of Resolution Management (ORM) is committed to delivering timely and highquality Equal Employment Opportunity (EEO) complaint processing services, preventing unlawful employment discrimination, and championing equal opportunity for all Department of Veterans Affairs (VA) employees, former employees, applicants for employment, and the Veterans who served our nation.
What You'll Do
- →The incumbent has direct responsibility for managing a wide range of sensitive, confidential, and complex tasks which are of direct personal interest and concern to the Supervisor.
- →Assignments involve responsibility for a myriad of administrative operations requiring independent research; analytical ability; coordination with internal and external agency personnel.
- →The duties of the position require independent, mature judgment decisions; analysis; and evaluation of a full range of issues and topics such as general administration and budget.
- →Duties include: Prepares assorted memoranda, letters, responses to stakeholder inquiries and other written communications.
- →Monitors program accomplishments/progress and identifies actual or potential problem areas, trends, significant program accomplishments, merit and deficiency situations, areas of imbalance or other similar factors.
- →Provides analytical support for responses to Congress, OMB, the White House staff, media, and other sources regarding special inquiries regarding VA-wide operations.
- →Ensures practices and procedures used by ORM staff are consistent with standard operating procedures (SOPs) including time, attendance, and travel procedures.
- →Assists with the development, implementation, and monitoring of nationwide operational controls for ORM.
- →Consolidates and reviews analytical and evaluative activities, which determine the direction and scope of ORM's program operations.
- →Analyzes existing business processes and determines and manages information needs.
- →Reviews correspondence for technical and substantive compliance with management to ensure it meets departmental policies and procedures on behalf of their division.
- →Independently analyzes correspondence and requests for information, researches, expedites action, and prepares written reports and responses for the division.
- →Work Schedule: Full-time, Monday to Friday flexible between 6 a.m. and 6 p.m. daily.
- →Compressed/Flexible: Available.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓As a condition of employment for accepting this position, you may be required to serve a one year probationary period or two year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period one year probationary period or two year trial period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓There is no educational substitution at this grade level.
Benefits
- ★VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies.
- ★This position may be authorized for telework.
- ★Telework eligibility will be discussed during the interview process.
Personality Fit
Job ID: ca31cea8-820f-4359-afda-5a6dbc7eede4
Posted via USAJobs