Job Listing
MSA Community Call Center
Veterans Health Administration · Posted 100 days ago
Hybrid Fort Harrison, MT $44K – $72K Apply by Jul 6, 2026 Medical Support Assistance ISFJISTJ EngineeringCustomer Success
Apply for this job → About the Role
The Medical Support Assistant functions such as an initial point of contact for units, clinics, patients, call centers, or Care in the Community (CITC). Responsibilities include, but not limited to, scheduling patient appointments, tracking, reviewing, and responding to electronic orders, consults, and other elements in the electronic medical records and medical systems. Work requires a knowledge of computerized data entry, information processing systems and software related to patient care.
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Major duties of the Medical Support Assistant (MSA) include, but are not limited to: Answering and responding to incoming telephone calls.
- →Routing calls to the appropriate resource.
- →Determining enrollment and eligibility for services.
- →Ensuring all outpatient clinic appointments are scheduled and documented.
- →Scheduling/rescheduling/canceling initial and follow-up appointments.
- →Routine interactions with internal and external customers in a professional, helpful, respectful and courteous manner.
- →Treat all employees and callers with respect, regardless of their level, personality, culture or background showing sensitivity and compassion for others.
- →Work Schedule: ???????Full-Time, Monday - Friday; 8:00 AM to 4:30 PM Compressed/Flexible: Avaliable Telework: AD-HOC Virtual: This is not a virtual position.
- →Functional Statement #: 52743-A, 52744-A, 52745-A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: 00cab8f2-fd3e-40da-864b-af464b6652e3
Posted via USAJobs