Job Listing
Medical Support Assistant
Veterans Health Administration · Posted 1 days ago
Hybrid Billings, MT $44K – $72K Apply by Jul 7, 2026 Medical Support Assistance ISFJISTJ Customer Success
Apply for this job → About the Role
The Medical Support Assistant (MSA) position that serves as a Clinic Clerk and is a foundational role within the VHA Patient Aligned Care Team (PACT) or can serve as a clerk in other clinic areas as well as the Call Center and Community Based Outpatient Clinics (CBOCs) and specialty care services.
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Major duties of the Medical Support Assistant (MSA) include, but are not limited to: Answering and responding to incoming telephone calls.
- →Routing calls to the appropriate resource.
- →Determining enrollment and eligibility for services.
- →Ensuring all outpatient clinic appointments are scheduled and documented.
- →Scheduling/rescheduling/canceling initial and follow-up appointments.
- →Routine interactions with internal and external customers in a professional, helpful, respectful and courteous manner.
- →Treat all employees and callers with respect, regardless of their level, personality, culture or background showing sensitivity and compassion for others.
- →Work Schedule: Full-Time, Monday - Friday; 8:00 AM to 4:30 PM Compressed/Flexible: Available Telework: AD-HOC Virtual: This is not a virtual position.
- →Functional Statement #: 56381A, 56382A, 56383A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized The full performance level of this vacancy is GS-05.
- →The actual grade at which an applicant may be selected for this vacancy is in the range of GS-03 to GS-05.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
Job ID: 12a83f8b-06e7-4a14-82b3-e141bebf89a1
Posted via USAJobs