Job Listing
Medical Support Assistant (Advanced)-Behavioral Health
Veterans Health Administration · Posted 3 days ago
HybridBig Spring, TX$48K – $62KApply by May 28, 2026Medical Support AssistanceISFJISTJOperationsHealthcare
Apply for this job →About the Role
The Advanced Medical Support Assistant (MSA) within the Behavioral Health Service (BHS) plays a crucial role in supporting the administrative and clinical operations of the service line. The BHS provides a wide range of professional and administrative services through various clinical programs to provide administrative support to BHS programs, teams, and providers, with an emphasis on scheduling and patient coordination.
What You'll Do
- →Processing Return to Clinic Orders, Clinic Cancellations, and other provider-initiated scheduling activities.
- →Ensuring proper blocking of provider clinics to prevent booking errors and maintaining grid fidelity.
- →Coordinating administrative services for Veterans, family members, caregivers, and the general public to ensure continuity of patient care.
- →Developing and maintaining liaisons with associated programs or providers to facilitate effective service coordination for patients.
- →Participating in weekly huddles and other service meetings to stay informed and contribute to team planning.
- →Conducting daily reviews and follow-up actions for active/pending consults, EWL, e-call list, Return to Clinic Orders, NEAR list, and various communication technologies.
- →Managing all emergency and non-emergency transfers to other VA facilities or private hospitals.
- →Verifying and updating patient demographics and insurance information as needed.
- →Handling appointment requests through the My HealtheVet application and the Veteran Appointment Request (VAR) mobile application, including receiving, understanding, replying, and forwarding messages appropriately.
- →Monitoring call times, hold times, and abandonment rates to ensure efficient call management.
- →Ensuring that health and administrative information is integrated into the Computerized Patient Record System (CPRS) by sending documents for scanning.
- →Verifying scheduled appointments, reminding patients of follow-up appointments, and scheduling return visits.
- →Providing consult/referral/specialty program support as needed.
- →Collaborating with supervisors to carry out responsibilities specific to the Advanced MSA role, such as data analysis, monitoring, and reporting clinic and staff needs, and supporting and training lower-level staff.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓There is no education substitution at this grade level.
Personality Fit
Job ID: fb9e903b-98db-4398-a2c1-a75259c60381
Posted via USAJobs