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Management & Program Analyst
Veterans Health Administration · Posted 1 days ago
HybridCape Girardeau, MO$50K – $80KApply by Jun 8, 2026Management And Program AnalysisENTJINTJINTPISTJOperationsEducation
Apply for this job →About the Role
The Management & Program Analyst provides support to the Primary Care Service at the John J. Pershing VA Medical Center or Cape Girardeau Community Based Outpatient Clinic (CBOC) within the Veterans Integrated Service Network (VISN) 15. The primary responsibility of the position is serving as the principal facility coordinator (PFC) of the Patient Centered Management Module (PCMM) and Newly Enrolled Appointment Requested (NEAR) Coordinator for all Patient Aligned Care Teams (PACT).
What You'll Do
- →MAJOR DUTIES AND RESPONSIBILITIES GS-07 grade level- Assignments are designed to prepare the incumbent to perform the duties and responsibilities in the target position of Management and Program Analyst, GS-0343-09.
- →At this level, the employee plans and carries out routine work, making minor adaptations to procedures and accepted practices, and handling unexpected conditions arising in the normal course of the work but the level of knowledge required is less that what is required at the GS-09 level.
- →The PCMM is a complex, nationally implemented, stand-alone computer program that is designed to monitor and manage patients and staff in primary care, mental health, and home-based primary care services throughout the VA system.
- →The PCMM Principal Facility Coordinator (PFC) is the facility's designated staff member who manages and maintains the access, data entry, and accuracy of the PCMM.
- →Duties at the GS-9 grade level include, but are not limited to the following: Establishes and manages the PCMM PACT position set up, staff and FTE assignment, as well as patient assignments to clinics.
- →Meets regularly with facility Primary Care leadership and group practice managers to review provider panel management data to ensure patient assignments are made according to the current accessibility of the clinics and patient wait times, including access for face-to-face and telephone care.
- →Serves as the facility's technical expert for PCMM with the ability to troubleshoot and resolve user issues.
- →In addition, oversees activities performed by PCMM Web application users performing in depth quality assurance.
- →Serves as the facility Newly Enrolled Appointment Requested (NEAR) Coordinator managing the NEAR List and process; provides training on NEAR process flows.
- →Works closely with NEAR team members to appoint new enrollee appointment requests in accordance with VHA Directive 1230.
- →Facilitates a warm transfer from enrollment to the NEAR schedulers for eligible Veteran walk-in enrollments who desire an appointment before leaving the facility.
- →Serves as the Primary Care Automated Data Processing Application Coordinator (ADPAC) and is responsible for completing and assisting with system access requests through ePas.
- →Trains new users on their system access packages in VISTA and using the various function keys to ensure reports are ran and access to appointment management is available.
- →Serves as the Light Electronic Action Framework (LEAF) database administrator for the Primary Care Service Ensures accuracy of PCMM through analysis and evaluation to ensure compliance with VHA PCMM and PACT policies, guidelines, and business rules.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment.
- ✓Applicants who refuse to be tested will be denied employment with VA.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
- ✓A pre-placement physical examination is not required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
Job ID: 20719e85-272d-48d0-b570-0c66cab7e7bd
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