Job Listing
Management and Program Analyst (Data Science)
Vet Customer Experience (VCE) · Posted 5 days ago
Hybrid Washington, DC $144K – $187K Apply by Jul 10, 2026 Management And Program Analysis ENTJINTJINTPISTJ Customer Success
Apply for this job → About the Role
The Multi-Channel Technology (MCT) directorate within Veterans Experience Office (VEO) leads VA's customer experience technology capabilities by designing, developing, and delivering meaningful experiences across multiple communication channels. MCT requires program and portfolio management expertise to advance strategies for the Department's customer experience transformation and is responsible for a wide range of strategic initiatives within VEO.
What You'll Do
- →Serve as an authoritative technical consultant and advisor to senior MCT officials in assessing business processes within VA-wide programs.
- →The incumbent leverages tools, data mining, statistical techniques, algorithms and machine learning principles to identify trends, patterns and insights from raw data.
- →Extracts meaning from data, uncovers insights and identifies opportunities to inform business decision making.
- →Collaborates with VA business stakeholders to understand their goals and determine how data can be used to achieve those goals.
- →Designs data modeling processes, create algorithms and predictive models to extract the data the business needs, and help analyze the data and share insights with VA stakeholders.
- →Apply data mining, data modeling, natural language processing, and machine learning to extract and analyze information from large structured and unstructured datasets.
- →Organizes data into usable formats and processes; cleanses and verifies data??.
- →Assesses quality of data and removes or cleans data??.
- →Builds predictive models and machine learning algorithms.
- →Work Schedule: Monday - Friday, 8:00am - 4:30pm EST.
- →Location: The selectee will be required to report on-site at 810 Vermont Ave., NW, Washington, DC 20420.
- →Compressed/Flexible: Available with supervisory approval.
- →Telework: Available - Ad Hoc telework (situational telework) as determined by the agency policy.
- →Virtual: This is not a virtual position.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓As a condition of employment for accepting this position, you may be required to serve a one year probationary period or two year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period one year probationary period or two year trial period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓There is no educational substitution at this grade level.
Benefits
- ★VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies.
- ★This position may be authorized for telework.
- ★Telework eligibility will be discussed during the interview process.
- ★Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.
- ★VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service.
- ★This credited service can be used in determining the rate at which they earn annual leave.
- ★Such credit must be requested and approved prior to the appointment date and is not guaranteed.
Personality Fit
Job ID: aa27780b-a01a-4bfa-b2bf-10083ea7d7cd
Posted via USAJobs