Job Listing
Lead Medical Support Assistant
Veterans Health Administration · Posted today
About the Role
The Lead Medical Support Assistant (LMSA) is responsible for the coordination of assignments and workflow found in an interdisciplinary unit. The LMSA is responsible for daily workload assessments, assigning work, assuring proper staffing coverage; evaluating training records; and determining training needs of MSAs to provide support across interdisciplinary settings.
What You'll Do
- →Total Rewards of a Allied Health Professional The Lead Medical Support Assistant (LMSA) assists the unit with complex and nonstandard procedures, including clinical flow processes related to access to care across multiple clinics, specialties, and/or community resources.
- →Assignments at this level include but are not limited to ensuring accurate and timely scheduling of appointments; providing guidance to staff members, to include changes in policies and procedures; creating and maintaining employee work schedules; and acting as a liaison among, patients, and other interdisciplinary staff to resolve day-to-day conflicts.
- →Duties may include but are not limited to: Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources.
- →Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
- →Ability to organize work, set priorities, and delegate tasks/responsibilities to meet deadlines.
- →Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff.
- →Ability to provide staff development and training.
- →Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs.
- →This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.
- →Provide direct customer/patient service.
- →Identifies the customer's/patient's situation properly and performs the tasks required to resolve the customer's/patient's problem accurately and in a timely manner.
- →Follows-up as necessary, to ensure a satisfactory resolution.
- →Consistently responds to patients', families', visitors', and co-workers' requests for assistance promptly and in a friendly and cooperative manner.
- →Provides verbal and/or written information that is thorough and correct, using clear and precise communication methods to ensure that customers understand.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical evaluation.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period (if not already served) during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
Job ID: 558e9c23-4f9c-4b8d-8e92-b0b0f3269eb3
Posted via USAJobs