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LEAD IT SPECIALIST (CUSTOMER SUPPORT)
U.S. Pacific Fleet · Posted 56 days ago
Hybrid Bremerton, WA $120K – $156K Apply by Aug 11, 2026 Information Technology Management ENTJINTJINTPISTJ Customer Success
Apply for this job → About the Role
You will serve as a LEAD IT SPECIALIST (CUSTOMER SUPPORT) in the Information Technology & Cyber Security Department of PSNS and IMF.
What You'll Do
- →You will serve as a Technical Lead in the activities of the NMCI Customer Technical Representatives Branch.
- →You will perform as the technical Customer Support SME responsible for identifying IT service operational requirements for the command.
- →You will plan, manage, and direct IT NMCI analysis, design, development, testing, troubleshooting, quality assurance, installation, implementation, integration, and maintenance of various Next Generation (NGEN) contracts and services.
- →You will represent the command in contractor/customer interactions pertaining to NMCI/NGEN IT services; diagnose and resolve problems in response to customer reported incidents regarding IT issues and supports higher-level problem solving.
- →You will identify and define business or technical requirements applied to the design, development, implementation, management, and supports systems and networks.
Personality Fit
Job ID: aa65eeb9-5525-4dad-a6b5-fe35ed4da20f
Posted via USAJobs