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Lead Information Technology Specialist (Customer Support)
Department of War Education Activity · Posted 126 days ago
On-site Peachtree City, GA $113K – $146K Apply by Jun 2, 2026 Information Technology Management ENTJINTJINTPISTJ OperationsCustomer Success
Apply for this job → About the Role
About the Position: This position is located at Peachtree City, Georgia with the Department of War Education Activity's Information Technology Division, Global Operations Branch. The Department of Defense Education Activity (DoDEA) is transitioning to the Department of War Education Activity (DoWEA). This position is obligated. This is a Direct Hire Solicitation.
What You'll Do
- →Coordinate with senior leaders to ensure movement of customer requests that have technological dependencies from other functional areas.
- →Obtain high-level requirements associated with a request.
- →Assign work to subordinates based on priorities, difficulty/complexity of assignments and capabilities of employees.
- →Find ways to improve production or increase the quality of the work directed.
- →Monitor and report on request escalations that require leadership visibility, direct communication with customer account managers or risks of not meeting agency contract requirements.
- →Analyze and coordinate customer requests that enable the identification and delivery of IT services.
- →Evaluate the feasibility of adapting new methods to enhance customer satisfaction.
- →Coordinate customer requests, configuration and delivery of desktop computers and wireless devices, customer facing installation and maintenance of video teleconferencing equipment and support for telephone.
Requirements
- ✓Some federal jobs allow you to substitute your education for the required experience in order to qualify.
- ✓For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted
Personality Fit
Job ID: c86aacd7-944f-44c4-9211-5dd9a95a769b
Posted via USAJobs