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IT Specialist (Telephony/UC Support)
Office of the Assistant Secretary for Administration and Management · Posted 71 days ago
Hybrid Salt Lake City, UT $75K – $121K Apply by Jul 29, 2026 Information Technology Management ENTJINTJINTPISTJ Customer Success
Apply for this job → About the Role
The Office of the Chief Information Officer (OCIO) serves as the IT hub of the U.S. Department of Labor. We develop, maintain and protect IT solutions and data across our 27 agencies to enable mission outcomes through technology and service. OCIO continually enhances federal IT and digital capability with a focus on cybersecurity and customer experience to serve America's wage earners, job seekers and retirees.
What You'll Do
- →The Department of Labor may use certain incentives and hiring flexibilities, currently offered by the Federal government to attract highly qualified candidates.
- →Relocation Expenses, Recruitment Incentives, Superior Qualifications and Special Needs Pay-Setting Authority may be negotiable.
- →Click here for Additional Information.
- →The position may be located at any of the DOL office locations, if available.
- →The advertised salary range reflects the minimum and maximum pay for all locations.
- →Final salary will be determined based on the selectee's assigned duty station in accordance with applicable locality pay tables.
- →This role supports the Office of the Chief Information Officer (OCIO) and its Division of Network Services.
- →It contributes to OCIO's mission by helping manage and maintain the Department of Labor's enterprise network infrastructure, ensuring secure, high-performing systems, reliable service delivery, and effective client engagement across all DOL platforms and technologies.
- →Major duties include, but are not limited to: Serve as a technical resource for the ESD, providing advanced end-user support across multiple channels, including phone, email, chat, walk-ins, and self-service systems.
- →Receive and resolve escalated incidents, applying independent judgment to diagnose and remediate complex hardware, software, network, and access-related issues.
- →Independently carry out the daily operation and maintenance of enterprise unified communications (UC) and collaboration platforms, resolving moderately complex technical issues and identifying when established methods require adaptation.
- →Execute configuration and support tasks such as managing user accounts, call flows, routing logic, and UC feature sets with general supervision.
- →Perform configuration and troubleshooting on Session Border Controllers (SBCs), identifying atypical conditions and recommending adjustments to standard methods.
- →Manage the lifecycle of telephone numbers, including provisioning, porting, and disconnection activities that require interpretation of service requirements and coordination with vendors.
Requirements
- ✓Any applicant falsely claiming an academic degree from an accredited school will be subject to actions ranging from disqualification from federal employment to removal from federal service.
- ✓If your education was completed at a foreign college or university, you must show comparability to education received in accredited educational institutions in the United States and comparability to applicable minimum coursework requirements for this position.
- ✓Click Evaluation of Foreign Education for more information.
Personality Fit
Job ID: 07af3200-a664-4eeb-8350-32edf2db0247
Posted via USAJobs