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IT Specialist-(System Administrator/Customer Support)
Deputy Assistant Secretary for Information and Technology · Posted 57 days ago
Hybrid Austin, TX $92K – $120K Apply by Aug 11, 2026 Information Technology Management ENTJINTJINTPISTJ OperationsCustomer Success
Apply for this job → About the Role
This position is in the Department of Veteran Affairs (VA), Office of Information & Technology (OIT), Enterprise Command Operations (ECO). The purpose of the position is to provide system analysis and customer support for all major incidents related to Information Technology (IT) service outages, degradation of services, and unplanned service disruptions, that negatively impact the VA's nationwide plans, goals and mission effectiveness in support of our nation's Veterans.
What You'll Do
- →The Incident Manager is responsible for planning, coordinating, and providing technical leadership throughout the troubleshooting efforts to resolve critical IT service outages impacting the enterprise, that include collaborating with inter-service, inter-agency, and commercial vendor subject matter experts from a variety of technical competencies.
- →Oversees high risk/high impact installation and integration of systems fixes, updates, patches, and enhancements ensuring systems and network availability and functionality.
- →Assesses the technical expertise necessary to troubleshoot a service outage, gathers the technical subject experts, and leads the efforts for researching, evaluating, diagnosing, troubleshooting, and resolving the outage.
- →Leads emergency change efforts to install, uninstall, or change configurations for application software, operating systems, and systems hardware necessary to restore IT services as quickly as possible.
- →Permanent Change of Station (PCS): Not Authorized.
- →Financial Disclosure Report: Not Required.
- →Travel Required: Up to 25%.
- →Occasional travel may be required as needed for this position.
- →Work Schedule: Wednesday-Saturday, 10:30PM-9:00AM EST.
- →(Tour of duty may be subject to change based on organizational needs) Compressed/Flexible: May be available/authorized, at Manager's discretion.
- →Telework: May be authorized at Manager's discretion.
- →(Ad Hoc) Virtual/Remote: This is not a virtual nor a remote position.
- →Physical Demands: This position is sedentary.
- →Walking, standing, bending, or occasional lifting of boxes or IT equipment weighing up to 40lbs may be required.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Selectee is subject to background/suitability investigation.
- ✓Selected applicant will be required to complete an online onboarding process.
- ✓This position is subject to pre-employment and random drug testing.
- ✓Complete the initial online assessment and USAHire Assessment, if required.
- ✓To be considered for this position, applicants must complete all required steps in the process.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period \ during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: - your performance and conduct; - the needs and interests of the agency; - whether your continued employment would advance organizational goals of the agency or the Government; and - whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
Job ID: 22656d30-ff7d-4095-9df6-a4f94024afb3
Posted via USAJobs