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IT Specialist
National Institutes of Health · Posted 88 days ago
Hybrid Montgomery County, MD $85K – $133K Apply by Jul 10, 2026 Information Technology Management ENTJINTJINTPISTJ MarketingHealthcare
Apply for this job → About the Role
Join the NIH Clinical Center and support the technology behind world-class biomedical research and patient care. As an Information Technology Specialist, you'll troubleshoot and maintain Windows, macOS, networking, and cybersecurity systems while supporting researchers and clinicians. This GS-11/12 career ladder position offers professional growth, telework flexibility, and the opportunity to make a meaningful impact on human health.
What You'll Do
- →Provide Tier 2/3 IT support for Windows, macOS, mobile devices, software applications, and peripheral equipment.
- →Diagnose, troubleshoot, and resolve hardware, software, network, and security-related incidents.
- →Install, configure, maintain, and upgrade desktop, laptop, and communication technologies.
- →Administer user accounts, access permissions, password resets, and identity management processes.
- →Monitor and maintain system performance, availability, and reliability across supported environments.
- →Implement and enforce cybersecurity policies, security controls, and information assurance requirements.
- →Support network connectivity, telecommunications, video conferencing, and hybrid meeting technologies.
- →Develop and maintain technical documentation, standard operating procedures, and knowledge base articles.
- →Provide end-user training, technical guidance, and customer support to clinical and research staff.
- →Collaborate with cross-functional teams to evaluate, implement, and improve IT solutions that support clinical research and healthcare operations.
Requirements
- ✓If you qualify based on education in lieu of specialized experience, you are strongly encouraged to submit a copy of your transcripts or a list of your courses including titles, credit hours completed and grades.
- ✓Unofficial transcripts will be accepted in the application packages.
- ✓Official transcripts will be required from all selectees prior to receiving an official offer.
- ✓Click here for information on Foreign Education.
Personality Fit
Job ID: b13d2399-c682-471b-98c3-96eb41d207c3
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