Job Listing
IT Specialist (CUSTSPT)
U.S. Army Joint Munitions Command · Posted 57 days ago
On-site McAlester, OK $48K – $89K Apply by Aug 19, 2026 Information Technology Management ENTJINTJINTPISTJ EngineeringCustomer Success
Apply for this job → About the Role
This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Domestic Defense Industrial Base Facilities and the Major Range and Test Facilities Base Positions to recruit and appoint qualified candidates to positions in the competitive service. About the Position: This position serves as an IT Specialist (CUSTSPT) providing support for hardware, software, and customer service related issues.
What You'll Do
- →Diagnose and resolve problems in response to customer reported incidents.
- →Train customers in the operation systems and applications supported by the organization.
- →Perform inventory management functions for support to ensure proper accountability.
- →Install and maintain standardized software packages assigned to the organizations.
Requirements
- ✓GS-09: Specialized Experience: One year of specialized experience which includes: Develop improved work methods to enhance IT Operations; Conduct studies to enhance operational efficiency; Provide guidance on how to resolve IT organizational problems.
- ✓This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-07).
- ✓The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
- ✓Examples of IT-related experience demonstrating this competency include: completing work independently that rarely requires editing or review by others.
- ✓Examples of IT-related experience demonstrating this competency include: resolving simple and routine problems, questions, or complaints and providing support and guidance to customers on non-routine issues; serving as a primary resource for customers, requesting assistance with complex issues when necessary; and participating in meetings and providing advice to customers in own area of expertise.
- ✓(3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- ✓Examples of IT-related experience demonstrating this competency include: expressing facts and ideas in a clear, concise, convincing, and organized manner; clearly conveying moderately complex ideas, concepts, and information to customers; exhibiting active listening by demonstrating understanding of audience comments and/or questions.
- ✓(4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
- ✓For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/
Personality Fit
Job ID: 790adc9a-6df6-4f15-af7e-9046407d4896
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