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IT SPECIALIST (CUSTOMER SUPPORT)(Title 32)
Army National Guard Units · Posted 76 days ago
On-site Hartford, CT $84K – $110K Apply by Jul 16, 2026 Information Technology Management ENTJINTJINTPISTJ OperationsCustomer Success
Apply for this job → About the Role
THIS IS A TITLE 32 DUAL STATUS POSITION DUTY LOCATION: Deputy Chief of Staff Information Management (DCSIM), Hartford, CT AREA(S) OF CONSIDERATION: Area 1: All currently employed full-time permanent and indefinite personnel, assigned to the G6 of the Connecticut Army National Guard.
What You'll Do
- →JOB SUMMARY: The purpose of this position is to work in the customer support service desk section.
- →Serves as an Information Technology (IT) Specialist (CUSTSPT) responsible for the delivery of customer support services, including installation, configuration, troubleshooting, customer assistance and/or training, in response to customer requirements.
- →As an IT Customer Support Specialist, the incumbent is responsible for providing Tier II technical support at the Service Desk and responsible for customer relationship building and problem resolution management.
- →Work is performed in a tiered Service Desk environment involving support to multiple sites for the planning and delivery of information technology customer support services including installation, configuration, troubleshooting, customer assistance, and/or training in response to customer requirements.
- →NATIONAL GUARD MEMBERSHIP IS REQUIRED.
- →This is an excepted position that requires membership in a compatible military assignment in the Connecticut Army National Guard.
- →The major duties include, but are not limited to: Addresses problems; installs, configures, troubleshoots, and provides maintenance and training in response to customer requirements or inquiries (e.g., tiered-level customer support).
- →Provides support and guidance on installing, and operating personal computers, peripheral equipment, and associated software.
- →Receives requests for resolution of hardware or software problems that may require in-depth research.
- →Updates hardware and software architecture databases to reflect installations, turn-ins, and changes in reportable software.
- →Provides Tier II support for end-user hardware failures.
Requirements
- ✓SUBSTITUTION OF EDUCATION FOR SPECIALIZED EXPERIENCE: At the GS-11 level, a Ph.D. or equivalent, or 3 years of progressively higher level graduate education leading to such a degree.
- ✓(Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks).
- ✓FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.
- ✓You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program.
- ✓It is your responsibility to provide such evidence when applying.
- ✓You must provide transcripts or other documentation to support your Educational claims.
- ✓To receive credit for Education, you must provide documentation of proof that you meet the Education requirements for this position.
Personality Fit
Job ID: 6935ae02-a114-4381-8112-7895fdf2623a
Posted via USAJobs