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IT Specialist (Customer Support Systems Analysis)
Deputy Assistant Secretary for Information and Technology · Posted 121 days ago
Hybrid Salt Lake City, UT $91K – $118K Apply by Jun 7, 2026 Information Technology Management ENTJINTJINTPISTJ OperationsCustomer Success
Apply for this job → About the Role
Enterprise Command Operations (ECO) provides a continual flow of value to the customer, without interruption by requiring a system of people, equipment, and processes that operate at peak performance. As an IT Specialist in ECO, you will have the opportunity to enhance the productivity and efficiency of VA employees to deliver quality IT services to Veterans and their families. Apply today!
What You'll Do
- →Lead and coordinate all activities across the Major Incident Management (MIM) lifecycle.
- →Lead efforts to diagnose, troubleshoot, and resolve enterprise-wide IT incidents.
- →Ensure accurate data collection, logging, and validation for IT incidents.
- →Conduct research and analysis to identify customer requirements and resolve information gaps.
- →Monitor, triage, document, and communicate major IT outages and performance degradations.
- →Maintain expertise in incident management policies, procedures, and service level agreements (SLAs).
- →Develop and execute strategic, operational, and communication plans for incident management.
- →Promotion Potential: This position is at full performance level Work Schedule: Sunday - Thursday 3pm-11:30pm Compressed/Flexible: Upon supervisor discretion Telework: This position may be authorized for ADHOC telework.
- →Virtual: This is not a virtual position.
- →Position Description/PD#: IT Specialist (Customer Support Systems Analysis)/PD00098A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation May serve a probationary period.
- ✓A complete application package; Resume, SF-50s, etc.
- ✓Only resumes up to TWO total pages will be accepted.
- ✓Resumes must be legible so they can be reviewed for position requirements listed in the job announcement.
- ✓File size must not exceed 5MB.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓This is not a remote position.
- ✓OI&T has multiple worksites at various duty locations, and the individual(s) selected may be assigned to any federal government work site.
- ✓This announcement will NOT be used to change duty locations.
- ✓If selected, and you are a current VA employee, and not on an approved exemption, you will continue to report to your current duty location.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which you will be evaluated for continued employment advances the public interest.
Personality Fit
Job ID: 91425b74-1146-40c4-9a8b-e954c686bcf9
Posted via USAJobs