Job Listing
IT Specialist (Customer Support)
National Oceanic and Atmospheric Administration · Posted 127 days ago
Hybrid Anchorage, AK $70K – $142K Apply by Jun 10, 2026 Information Technology Management ENTJINTJINTPISTJ Customer Success
Apply for this job → About the Role
This position is located in the National Oceanic and Atmospheric Administration (NOAA), National Marine Fisheries Service (NMFS), Alaska Regional Office (AKRO), Information Services Division (ISD), with 1 vacancy in Juneau, AK or Anchorage, AK. This position is also announced under vacancy number NMFS AKRO-26-12967730-DE, which is open to all US Citizens or Nationals. You must apply to both announcements if you want to be considered for both.
What You'll Do
- →As an IT Specialist (Customer Support), you will perform the following duties: Serve as an independent Customer Support Information Technology (IT) Specialist on the Information Technology help desk team.
- →Assist customers with the resolution of Information Technology services, software and hardware problems encountered.
- →Identify the nature of the customer's problems, to include loss of service, impact to the customer and the customer's expectations or needs for a resolution.
- →Install, configure, troubleshoot, and maintain customer hardware and software, including assisting in the operation, installation and maintenance of equipment.
- →Manage issues relative to desktop and web email access.
- →Communicate help desk issues with other team members to ensure knowledge sharing.
- →Draft software training instructions and manuals and distribute to end users and provide end user training on software products used by staff.
- →Participate in enterprise collaboration and working groups to improve processes.
- →Perform personal property accountability for IT assets or exit clearance procedures to ensure that all assigned property is appropriately accounted for.
- →NOTE: These duties are described at the full performance level of the ZP-3; the ZP-2 is developmental leading to such performance.
- →Throughout the recruitment and hiring process we will be communicating with you via email; therefore, it is imperative that the email address you provide when applying for this vacancy remains active.
- →Should your email address change, please notify the point of contact identified in the vacancy announcement as soon as possible so that we can update our system.
Requirements
- ✓This position will be filled under the DOC Alternative Personnel System (CAPS).
- ✓Under CAPS, positions are classified by career, pay plan, and pay band.
- ✓The ZP-2 is equivalent to the GS-07/09.
- ✓The ZP-3 is equivalent to the GS-11/12.
- ✓The Full Performance Level (FPL) is the ZP-3.
- ✓Key Requirements: Applicants must be U.S.
- ✓Suitable for Federal employment, as determined by background investigation.
- ✓More requirements are listed under Qualifications and Additional Information.
- ✓Must be registered for Selective Service, if applicable (www.sss.gov) Qualification requirements must be met by the closing date of the announcement.
- ✓If you are a Federal employee applying for a promotion (under merit promotion procedures) you must meet time-in-grade requirements by the closing date of the announcement.
- ✓Additional Considerations: One year probationary period may be required.
- ✓Payment of relocation expenses (PCS) is not authorized.
- ✓Payment of relocation incentives OR recruitment incentives may be authorized.
- ✓Note: Relocation incentives are for current federal employees only.
Personality Fit
Job ID: 4effb5d0-feb5-4be8-8644-708f30a9838e
Posted via USAJobs