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IT Specialist (Customer Support)
Federal Aviation Administration · Posted 53 days ago
Hybrid Oklahoma City, OK $112K – $173K Apply by Aug 17, 2026 Information Technology Management ENTJINTJINTPISTJ Customer Success
Apply for this job → About the Role
Serves as an IT Specialist (Customer Support) in the Desk Side Support & Implementation Section, AMK-262. Also serves as a Special Project Team Lead responsible for planning, coordinating, and conducting projects and studies. Develops, integrates, and implements solutions to diverse, complex problems.
What You'll Do
- →Performs complex assignments under limited managerial direction within the Customer Services Branch (AMK-260).
- →Acts as a Project Lead or Technical Specialist for integrated design and development projects.
- →Serves as a primary Liaison between internal and external stakeholders to oversee the adoption of new and emerging technologies.
- →Additionally, manages leadership initiatives and defines the roadmap for enterprise-wide endpoint innovations.
- →Provides expert-level technical support, leads high-impact integration projects, and provides administrative oversight for personnel and operational workflows.
- →Provides administrative support to front-line management regarding personnel requirements, including performance recognition and resource allocation.
- →Manages low-level administrative approvals and resolves informal personnel grievances.
- →Communicates organizational policy and procedural positions to internal leadership and labor organizations as required.
- →Applies advanced technical expertise to support hardware, Commercial Off-the-Shelf (COTS) software, support and administration tools, cloud productivity suites and asset management systems.
- →Coordinates comprehensive system testing between application teams and end-users.
- →Authors and maintains technical documentation and work instructions following best practices to support enterprise releases.
- →Blends cross-functional teams to achieve singular project milestones and serves as acting unit manager when required.
- →Develops specialized evaluation metrics to monitor performance across service and support environments.
- →Utilizes IT Service Management (ITSM) platforms and rigorous application testing methodologies to ensure operational stability.
Requirements
- ✓We are not accepting applications from noncitizens.
- ✓Information Regarding KSA's: As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements.
- ✓Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each KSA.
- ✓In lieu of providing a KSA narrative response in the text box listed below each KSA, in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA.
- ✓Your work history examples should be specific and clearly reflect the highest level of ability.
- ✓Your KSA answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided.
- ✓Your answers may be adjusted by a Human Resource Specialist as appropriate.
- ✓Eligible applicants meeting the minimum qualification requirements and selective factor(s), if applicable, may be further evaluated on the Knowledge, Skills and Abilities (KSA) and Other Factors listed in the announcement.
- ✓Based on this evaluation, applicants will be placed in one of the following categories: score order, category grouping, or alphabetical and referred to the selecting official for consideration.
Personality Fit
Job ID: e0eafd80-a99a-4881-8fa7-b8e1f0d4b0bb
Posted via USAJobs