Job Listing
IT Specialist (Customer Support)
Deputy Assistant Secretary for Information and Technology · Posted 1 days ago
Hybrid Charleston, SC $52K – $99K Apply by Jul 21, 2026 Information Technology Management ENTJINTJINTPISTJ EngineeringCustomer Success
Apply for this job → About the Role
Deliver secure and high availability infrastructure solutions supporting VA's mission. Serve as an operational service provider of foundational compute, storage, physical database, and client management components. Implement and sustain technical, management, and operational security controls and supporting processes to protect mission critical networks, systems, and applications throughout the VA enterprise. Apply today!
What You'll Do
- →Maintain incident tracking and solution database.
- →Conduct functional and connectivity testing to ensure continuing operability.
- →Administer accounts, network rights, and access to systems and equipment.
- →Perform asset management/inventory of information technology (IT) resources.
- →Diagnose and resolve customer reported system incidents, problems, and events.
- →Install, update, and troubleshoot systems/servers.
- →Manage accounts, network rights, and access to systems and equipment.
- →Check system hardware availability, functionality, integrity, and efficiency.
- →Maintain baseline system security according to organizational policies.
- →Plan, execute, and verify data redundancy and system recovery procedures.
- →Make recommendations based on trend analysis for enhancements to software and hardware solutions to enhance customer experience.
- →Install and configure hardware, software, and peripheral equipment for system users in accordance with organizational standards.
- →Cybersecurity Code 411 - Technical Support Specialist: Provides technical support to customers who need assistance utilizing client-level hardware and software in accordance with established or approved organizational process components (i.e., Master Incident Management Plan, when applicable).
- →Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation May serve a probationary period.
- ✓A complete application package; Resume, SF-50s, etc.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which you will be evaluated for continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: Your performance and conduct; The needs and interests of the agency; Whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
- ✓Note: Only education or degrees recognized by the U.S.
- ✓Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
- ✓You can verify your education here: http://ope.ed.gov/accreditation/.
- ✓If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
Personality Fit
Job ID: 1ae3e0e6-2d65-43d2-ba49-a550c42c32ee
Posted via USAJobs