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IT SPECIALIST (CUSTOMER SUPPORT)
Army National Guard Units · Posted 51 days ago
Hybrid Salina, KS $75K – $98K Apply by Aug 26, 2026 Information Technology Management ENTJINTJINTPISTJ Customer Success
Apply for this job → About the Role
THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION. This National Guard position is for a IT SPECIALIST (CUSTOMER SUPPORT), Position Description Number D2528P01 and is part of the KS Joint Forces Headquarters, National Guard.
What You'll Do
- →As an IT SPECIALIST (CUSTOMER SUPPORT), GS-2210-11, you will provide support and guidance on installing, and operating personal computers, peripheral equipment, and associated software.
- →Receive, respond to, and ensure resolution of all types of help center calls.
- →Other duties as assigned.
- →Work Schedule: This position works on a 5/4/9 compressed work schedule that consists of a 5-day workweek, then a 4-day workweek (eight 9-hour days and one 8-hour day and an SDO, Scheduled Day Off) to complete the 80-hour pay period.
- →Work schedule is subject to change based on mission requirements.
- →Telework: ELIGIBLE FOR SITUATIONAL TELEWORK ONLY, INCLUDING EMERGENCY AND PRESCRIBED "UNSCHEDULED TELEWORK
Requirements
- ✓Substitution of Education for Specialized Experience: If you are using Education to qualify for this position, At the GS-11 level, a Ph.D. or equivalent, or 3 years of progressively higher level graduate education leading to such a degree.
- ✓Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
- ✓You must provide transcripts or other documentation to support your Educational claims.
- ✓To receive credit for Education, you must provide documentation of proof that you meet the Education requirements for this position.
Personality Fit
Job ID: 65d4fe5d-0344-49cf-90b8-b61c8f7513b0
Posted via USAJobs