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IT SPECIALIST (CUSTOMER SUPPORT)
Army National Guard Units · Posted 24 days ago
Hybrid Augusta, ME $69K – $98K Apply by Jul 7, 2026 Information Technology Management ENTJINTJINTPISTJ Customer Success
Apply for this job → About the Role
THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION. This National Guard position is for a IT SPECIALIST (CUSTOMER SUPPORT), Position Description Number D2526P02 and is part of the ME DCSIM, National Guard.
What You'll Do
- →This position is located at the State National Guard Headquarters in one of the following organizations: Deputy Chief of Staff for Information Management (J6/G6); USPFO; Recruiting Retention Battalion.
- →This position works in the customer support service desk section.
- →Serves as an Information Technology (IT) Specialist (CUSTSPT) responsible for the delivery of customer support services, including installation, configuration, troubleshooting, customer assistance and/or training, in response to customer requirements.
- →As an IT Customer Support Specialist, the incumbent is responsible for providing Tier II technical support at the Service Desk and responsible for customer relationship building and problem resolution management.
- →Work is performed in a tiered Service Desk environment involving support to multiple sites for the planning and delivery of information technology customer support services including installation, configuration, troubleshooting, customer assistance, and/or training in response to customer requirements.
- →MAJOR DUTIES: 1.
- →Addresses problems; installs, configures, troubleshoots, and provides maintenance and training in response to customer requirements or inquiries (e.g., tiered-level customer support).
- →Typically provides initial incident information to the Incident Response (IR) Specialty.
- →Provides Tier II support for end-user hardware failures.
- →Responds to a variety of failures to devise recovery plans for system failures.
- →Re-images customer workstations as needed and resolves complex problems.
- →This includes developing and/or using programs and techniques to isolate causes of problems and user errors.
- →Detects damaged or lost files, optimizes disk management, measures system performance, controls system security, and/or extends system capabilities to support local requirements.
- →In case of system failure, makes quick fixes to restore operations, then analyzes problems, develops recommendations, and works with other staff to implement changes.
Requirements
- ✓If you are using Education to qualify for this position, You must provide transcripts or other documentation to support your Educational claims.
- ✓To receive credit for Education, you must provide documentation of proof that you meet the Education requirements for this position.
Personality Fit
Job ID: 299d4249-9311-496f-83c0-32bfff0eaf8d
Posted via USAJobs