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IT SPECIALIST (CUSTOMER SUPPORT)
Air National Guard Units · Posted 101 days ago
On-site Great Falls, MT $69K – $98K Apply by Jul 8, 2026 Information Technology Management ENTJINTJINTPISTJ Customer Success
Apply for this job → About the Role
THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION. This National Guard position is for an IT SPECIALIST (CUSTOMER SUPPORT), Position Description Numbers D2525P02/D2526P02, ad is part of the Montana Air National Guard, 120 CMN FT. (A copy of the Position Description can be obtained from HRO upon request.) Selecting Official: CMSgt Raymond Cozino *Also advertised as Title 5 at announcement number MT-12988669-T5-26-502
What You'll Do
- →Addresses problems; installs, configures, troubleshoots, and provides maintenance and training in response to customer requirements or inquiries (e.g., tiered-level customer support).
- →Typically provides initial incident information to the Incident Response (IR) Specialty.
- →Provides Tier II support for end-user hardware failures.
- →Responds to a variety of failures to devise recovery plans for system failures.
- →Re-images customer workstations as needed and resolves complex problems.
- →This includes developing and/or using programs and techniques to isolate causes of problems and user errors.
- →Detects damaged or lost files, optimizes disk management, measures system performance, controls system security, and/or extends system capabilities to support local requirements.
- →In case of system failure, makes quick fixes to restore operations, then analyzes problems, develops recommendations, and works with other staff to implement changes.
- →Trouble-shoots and repairs IT systems and related components, (software & hardware) implementing Army standards and accepted practices.
- →Notifies team leader of any significant trends in hardware / software implementation issues and any potential problems that may have a detrimental effect on mission requirements.
- →Coordinates support actions with user, other IT personnel, and higher levels as required.
- →Evaluates IT hardware and software used by activities.
- →Installs, tests, and prepares performance reports and recommendations on such equipment as microcomputers, printers, scanners, etc.
- →Works with users to test and evaluate a variety of software packages.
Personality Fit
Job ID: 2ec853c3-bff8-4def-a5ed-11e541d3e1a4
Posted via USAJobs