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Institutional Review & Complaint Resolution Specialist GS-1101-12 (Direct Hire) Open-Continuous
Federal Student Aid · Posted 2 days ago
Hybrid San Francisco, CA $90K – $145K Apply by Jul 24, 2026 General Business And Industry ENTJESTJINTJISTJ
Apply for this job → About the Role
This position is located in U.S. Department of Education (ED) Office of Federal Student Aid (FSA) The Office of Federal Student Aid administers the federal financial aid programs under Title IV. These programs provide billions of dollars in federal loans, grants, and work-study funds to students and their families for education beyond high school. By funding America's future, one student at a time, FSA is committed to keeping the promise made through the Higher Education Act of 1965.
What You'll Do
- →APPLICATION LIMIT: This vacancy announcement will close at 11:59PM Eastern Time on the listed closing date July 24, 2026.
- →We encourage you to read this entire vacancy announcement prior to submitting your application.
- →As an Institutional Review Specialist, GS-1101-12, you will be responsible for: Making findings of noncompliance, assesses liabilities, and recommends improvements to the administration of the Title IV programs.
- →Evaluating schools' application for Title IV participation (initial, reinstatement, or renewal certification, or reporting changes to existing program scope, locations, and other institutional information) and determines schools' ability to administer the federal student aid programs.
- →Making recommendations and initiating action to transfer an institution to heightened cash monitoring or reimbursement method of payment.
- →Preparing written reports to schools, servicers, and Department of Education officials to document, justify, and support liabilities assessed and to disclose all areas of non-compliance.
- →As a Complaint Resolution Specialist GS-1101-12, you will be responsible for: Receiving, reviewing and responding to students/borrowers Title IV complaints regarding their school, loan servicer, lenders, guaranty agencies and other loan program participants.
- →Reviewing workload data and reports to identify trends and makes recommendations to address the issue; identifies possible approaches and strategies to resolve complex cases.
- →Researching case files, databases, and/or tracking systems to gather relevant information to aid in the resolution of complaints.
- →Responding to students and borrower complaints, documents case actions and resolutions, maintains records and prepares complaint activity reports, as requested.
Requirements
- ✓Condition of Employment: As a condition of employment for accepting this position, you may be required to serve a probationary period or trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: • your performance and conduct; • the needs and interests of the agency; • whether your continued employment would advance organizational goals of the agency or the Government; and • whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period OR trial period your employment will be terminated unless you receive certification, in writing, that your continued employment advaces the public interest.
- ✓You must meet all qualification requirements within 30 days of the closing date of this vacancy announcement.
- ✓Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).
- ✓Volunteer work helps build critical competencies, knowledge, and skills, and can provide valuable training and experience that translates directly to paid employment.
- ✓We will consider all qualifying experience, including any volunteer experience.
- ✓Education cannot be substituted for experience for this position and grade level.
- ✓Males 18 and over must be registered with the Selective Service.
- ✓Relocation will not be paid.
- ✓Must be a US Citizen Must complete a Background Investigation and Fingerprint check.
- ✓You may be subject to serve a one-year probationary period.
Benefits
- ★As an ED employee, you will also benefit from our family-friendly work environment.
- ★As part of our commitment to maintain a work life balance, we offer excused leave for Parent/Teacher Conferences (3 hours); excused leave for annual health screenings (4 hours); and matching leave for community volunteer service.
- ★Other flexibilities that may be available to you include alternative work schedules.
- ★You may be eligible to receive a recruitment incentive for this position.
- ★To receive this incentive payment, you will be required to sign a service agreement obligating you to remain with the U.S.
- ★Department of Education for a specified period as agreed upon.
- ★You may be eligible to receive a relocation incentive for this position.
- ★To receive this incentive payment, you will be required to sign a service agreement obligating you to remain with the U.S.
- ★Department of Education for a specified period as agreed upon.
- ★You may be eligible to participate in the Student Loan Repayment Program as a recruitment incentive for this position.
Personality Fit
Job ID: 267a9401-530c-4899-b2ce-9f1a91927e65
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