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INFORMATION TECHNOLOGY SPECIALIST (CUSTOMER SUPPORT)
Department of Defense Education Activity · Posted 60 days ago
On-site Fort Benning, GA $79K – $123K Apply by May 19, 2026 Information Technology Management ENTJINTJINTPISTJ OperationsCustomer Success
Apply for this job → About the Role
About the Position: The Department of Defense Education Activity (DoDEA) is transitioning to the Department of War Education Activity (DoWEA) This position is located at HQ, Financial & Business OPS Dir, Information Technology Division, Global Operations Branch, CSS Team 1 Benning Section. The position may be eligible for situational telework as determined by the agency policy. This is a Direct Hire Solicitation.
What You'll Do
- →Analyze incident request trends and patterns in order find opportunities to improve services.
- →Analyze, document, and plan for additions, upgrade, or configuration to ensure proper application software and web services.
- →Analyze hardware and software problems for on-the-spot repair/replacement or referral for other repairs.
- →Remove, reinstall or reconfigure desktop software or web services in order to correct issues.
- →Monitor helpdesk system for newly submitted tickets, documents, and update existing tickets until complete resolution.
- →Test new software deployment packages and Operating System images and provide feedback or solutions.
Requirements
- ✓For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html
Personality Fit
Job ID: 2470a212-3ce2-41e8-9314-a646cd0649f6
Posted via USAJobs