Job Listing
Information Technology Specialist (Customer Support)
Customs and Border Protection · Posted 90 days ago
On-site Ashburn, VA $85K – $111K Apply by Jun 25, 2026 Information Technology Management ENTJINTJINTPISTJ Customer Success
Apply for this job → About the Role
Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Information and Technology, Field Support Directorate, Technology Service Desk, located in Ashburn, VA. Additional selections may be made beyond the total number of vacancies specified using this vacancy announcement. Further selections may also be made for additional organizational divisions and/or units within the duty location(s) listed above.
What You'll Do
- →In this Information Technology Specialist position, you will serve in the Field Support Directorate (FSD) within the Office of Information and Technology (OIT), Enterprise Services, where you will be part of a technical team providing customer-focused IT support, troubleshooting, and account management to ensure seamless technology operations.
- →Your work directly supports the CBP mission by enabling personnel to maintain operational readiness and continuity through reliable access to critical IT systems and timely resolution of technical issues.
- →This position starts at a salary of $85,447.00 (GS-11, Step 1) to $111,087.00 (GS-11, Step 10).
- →GS Salary: Visit this link to view the locality pay tables by geographic area.
- →If you do not see your geographic area listed, select the "Rest of United States" pay table.
- →Some positions fall under a special pay rate depending on the series, grade level and location of the position.
- →Please visit this link to view special pay rate charts.
- →Major Duties include: Providing phone support to diagnose and resolve problems in response to customer reported incidents.
- →Installing, configuring, troubleshooting and maintaining customer hardware and software.
- →Researching, evaluating, and providing feedback on problematic trends and patters in customer support requirements.
- →Ensuring the rigorous application of information security/information assurance policies, principles, and practices in the delivery of customer support services.
Requirements
- ✓You must be a U.S.
- ✓Your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes.
- ✓Once you enter on duty, these rules include obtaining approval for outside employment or business activity, to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties.
- ✓Please review further details via the following link.
- ✓DHS uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States.
- ✓Learn more about E-Verify including your rights and responsibilities.
- ✓Bargaining Unit: This is a bargaining unit covered position, represented under the National Treasury Employees Unions - NTEU.
- ✓For local chapter contact information see Chapter Websites - National Treasury Employees Union - NTEU Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.
- ✓Education Substitution: GS-11: Successful completion of a Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher-level graduate education leading to such a degree in an accredited college or university, may be substituted for experience at the GS-11 grade level.
- ✓Such education must demonstrate the skills needed to do the work.
- ✓For this position a degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks is qualifying.
- ✓One year of fulltime graduate education is considered to be the number of credit hours that the school attended has determined to represent 1 year of full-time study.
- ✓If that information cannot be obtained from the school, 54 semester hours should be considered as satisfying the 3 years of full-time study requirement.
Personality Fit
Job ID: e16f8665-29bd-46e1-8839-05d3594d3d9a
Posted via USAJobs