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Information Technology Specialist (Customer Support)
American Battle Monuments Commission · Posted 53 days ago
On-site Arlington, VA $122K – $158K Apply by Aug 14, 2026 Information Technology Management ENTJINTJINTPISTJ EngineeringCustomer Success
Apply for this job → About the Role
This position is located at the Headquarter Office (HQ) in Arlington, Virginia. IT specialists support an information technology (IT) portfolio that encompasses the following cloud and on-premises platforms: 1) Software-as-a-Service, 2) Infrastructure-as-a-Service, 3) Platform-as-a-Service, 4) Security Access Service Edge, and 5) Network as a Service. The IT specialist further support enterprise infrastructure, including computers & mobile devices, Fortinet networking devices, & VTC room system
What You'll Do
- →Provide technical support to customers who need advice, assistance, and training in applying hardware and software systems.
- →Manage special projects that have a significant impact on the delivery of customer support services (e.g., infrastructure, onboarding and offboarding, or work force relocation).
- →Develop service level agreements (SLAs) that define requirements and expectations for the delivery of customer support services and develop and implement performance criteria to ensure that requirements are achieved.
- →Resolve the most difficult customer support requests involving integration or configuration related issues and supports systems involving a wide variety of different platforms, operating systems, applications, and computer configurations.
- →Work with network specialists, applications developers, and security specialists to troubleshoot and prevent recurring problems.
- →Evaluate specifications and features of new products, perform product comparisons, feasibility and cost-benefit analyses, and performance and compatibility testing, and make recommendations for future implementation to management.
- →May serve as a 508 coordinator by installing the proper codes to make OneABMC Intranet, the internal website, and ABMC documents and electronic records accessible to people with disabilities.
Requirements
- ✓Educational substitution is not allowed for this series/grade level (Please do not upload transcripts as they will not be reviewed)
Personality Fit
Job ID: 1ecad803-a553-4aa2-be3c-03c639234d3d
Posted via USAJobs