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Health System Specialist (Associate Group Practice Manager)
Veterans Health Administration · Posted 1 days ago
HybridSaint Louis, MO$92K – $119KApply by May 18, 2026Health System SpecialistENTJESTJINTJISTJOperations
Apply for this job →About the Role
This position reports to the Ambulatory Care Operations Director (ACOD) / Group Practice Manager (GPM). The primary purpose of the position is to provide assistance and support to the ACOD/GPM and to all ambulatory care services in the facility and related Community Based Outpatient Clinics (CBOCs). The incumbent provides data, reports and assistance to the ACOD/GPM in their work in the development of strategic plans for the facility as it relates to access to care.
What You'll Do
- →Duties and responsibilities include but are not limited to: Provides access related consultative services, working in collaboration with facility Service Lines, to review and develop guidance and policies that will facilitate standardized processes within the facility and applicable CBOCs, etc.
- →Review and provide input on regulations and policies for local interpretation, utilizing local group practice management and communication strategies.
- →Reviews and evaluates assigned processes and procedures to determine areas of effectiveness, efficiency, and improvement for proposal through local GPM group and supervisor.
- →Works with Veteran Experience Officers within the local facility to evaluate patient and family concerns regarding the access to services needed.
- →Implements process improvement and training opportunities that support frontline employees in providing predictable, consistent and comfortable customer service experiences for Veterans, their caregivers and beneficiaries.
- →Monitors existing or emerging workflow issues; monitors consult management issues and provide guidance to CLs and Administrative Leads (ALs) when required.
- →Monitors Information Technology (IT) usage and issues and provide information or assistance to CLs as needed.
- →Works with local personnel to integrate data analytics and measures with continuous process improvement utilizing LEAN, Six Sigma, and other improvement methodologies to meet and sustain ambulatory care goals and objectives.
- →Collects and analyzes/reports trended data sets; makes recommendations to assist in the allocation of resources.
- →Preferred Experience: Knowledge of VHA Access and Performance Metrics, Operations or Administrative Healthcare Experience, Process Improvement and Systems Thinking, Leadership and Staff Support Experience, Strong Analytical and Reporting Skills, Experience Working With Clinical Services, Stakeholder Coordination and Customer Service.
- →Work Schedule: Monday - Friday 8:00am-4:30pm Telework: This position may be authorized for telework.
- →Telework eligibility will be discussed during the interview process.
- →Virtual: This is not a virtual position.
- →Position Description/PD#: Health System Specialist (Associate Group Practice Manager)/PD99865S Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
- ✓A pre-placement physical examination is not required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓There is no educational substitution at this grade level.
- ✓A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Personality Fit
Job ID: 9615aaa7-18e5-4b97-992f-e9c952990869
Posted via USAJobs