Job Listing
Head of Innovation
Social Security Administration · Posted 67 days ago
Hybrid Salt Lake City, UT $152K – $228K Apply by Aug 10, 2026 Program Management ENTJESTJINTJISTJ Operations
Apply for this job → About the Role
The Head of Innovation provides national executive leadership and strategic direction for the modernization and transformation of Social Security Administration (SSA) Field Operations. The Head is responsible for designing and advancing the future state of service delivery across all field offices by integrating technology into workloads and automating existing legacy processes.
What You'll Do
- →As a senior member of the Field Operations executive leadership team, the Head of Innovation is accountable for leading enterprise-wide initiatives that improve customer and employee experience, enhance operational efficiency, and enable cross-program integration across SSA's major program areas.
- →The position exercises broad delegated authority to introduce new service delivery models, eliminate policy barriers, and modernize the business processes that underpin field office operations nationwide.
- →The incumbent supports the Chief of Field Operations by providing national executive leadership for innovation, modernization, and end-to-end transformation of Field Operations service delivery.
- →The Head of Innovation ensures the systematic identification and implementation of modernized customer and technician workflows, tightly integrated technology solutions, and streamlined business processes.
- →Develops and maintains mechanisms to understand customer and employee sentiment to inform modernization priorities, service delivery standards, and targeted innovations that improve overall experience.
- →Leads the development, pilot, and nationwide implementation of innovative customer-centric processes and technologies that integrate digital tools, automation, and cross-program capabilities into daily field office operations.
- →Responsible for defining Field Operations' requirements for software, hardware, AI-enabled capabilities, and electronic service delivery, and for driving the enterprise relationship with the CIO organization to shape, align, and implement technology solutions that meet frontline operational needs.
- →Commands and directs a multi-hundred-million-dollar IT modernization portfolio, ensuring resources are effectively prioritized, governed, and deployed from initial concept through full implementation to achieve successful adoption, operational effectiveness, and measurable improvements in Field Operations' service delivery.
- →Oversees enterprise-level modernization initiatives across Enumeration, Retirement and Survivors Insurance (RSHI), Disability, and Supplemental Security Income (SSI) programs.
- →Exercises executive authority to ensure processes and technologies function seamlessly across program boundaries through cross-program integration and capability development.
- →Identifies policy barriers to modernization and leads the development of proposals for regulatory and sub-regulatory change.
- →Serves as a senior liaison to external partners, other federal and state agencies, and advocacy organizations to strengthen innovation, enhance service delivery, and model public-sector modernization best practices.
- →Leads enterprise governance and strategic oversight of modernization initiatives through direction of the Portfolio Management Office (PMO).
- →Ensures modernization investments are prioritized, evaluated, and aligned with Field Operations strategic objectives.
Requirements
- ✓To be considered minimally qualified for this position, candidates must have had responsible professional experience at a senior level (equivalent to the GS-15 in either the General Schedule (GS) or a comparable pay plan).
- ✓Must be a U.S.
- ✓Citizen or National.
- ✓Subject to a 1-year supervisory probationary period (unless already completed).
- ✓Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
- ✓May be subject to pre-employment and random drug tests Must file a Confidential Financial Disclosure Report OGE-278e within 30 days of appointment and annually from then on.
- ✓You may be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty.
- ✓Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
- ✓There are three key documents that contain important information about your rights and obligations.
Personality Fit
Job ID: ae03fbbe-aab8-45f6-8d77-508455e51335
Posted via USAJobs