Job Listing
End User Operations Specialist
Library of Congress · Posted 12 days ago
Hybrid Washington, DC $122K – $158K Apply by Jul 13, 2026 Information Technology Management ENTJINTJINTPISTJ Operations
Apply for this job → About the Role
The Library of Congress shares its vast collections of books, manuscripts, photographs, maps, audiovisual materials, and priceless artifacts to cultivate curiosity and spark imagination. We engage, inspire, and inform Congress and the American people with a universal and enduring source of knowledge and creativity. We seek highly talented professionals to join a vibrant and collaborative community. Your work here will have lasting impact on the Library and its users well into the future.
What You'll Do
- →This permanent position is hybrid telework-eligible.
- →It is not eligible for 100% distant/remote telework.
- →The position is in the End User Operations Section of the IT End User Services Division, IT Partner Engagement, a directorate within the Office of the Chief Information Officer.
- →The incumbent is responsible for managing and executing end user support tasks.
- →The tasks demand interpreting and applying IT policies, standards, and requirements, as well as adapting and modifying existing methods and approaches to meet specific needs.
- →Independently implements recommendations or work as part of a team, providing expert advice and guidance on a wide range of intricate IT issues.
- →The incumbent is also tasked with evaluating and recommending new or enhanced approaches for delivering IT services, ensuring they align with customer needs and organizational goals.
- →Incumbent analyzes and recommends solutions to resolve complex issues that arise from responding to customer requests and requirements, often requiring in-depth troubleshooting and problem-solving skills, especially at the Tier 3 level.
- →The role involves taking on higher-level responsibilities, including handling escalated or advanced technical issues that demand a deep understanding of IT systems and advanced solutions.
- →Work with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations.
- →Knows about available products and services within the agency.
- →Displays commitment to providing quality products and services.
- →The incumbent supports enterprise initiatives and provides operational support for Library events (National Book Festival, New Member Seminar, American Library Association Conference, etc.).
- →Occasional travel may be required.
Requirements
- ✓Library of Congress employees are prohibited from using illegal drugs, including marijuana.
- ✓The Library is part of the Federal Government and abides by federal law, so regardless of individual state or District of Columbia laws, marijuana use is illegal, considered criminal activity, and can affect your employment at the Library.
- ✓In addition, past or current drug use and activities (e.g., selling or distributing) may deem you ineligible for employment.
Personality Fit
Job ID: d4242488-e60d-42ee-8f2e-22d893550361
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