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Deputy Chief IT Customer Solutions Officer
House of Representatives · Posted 136 days ago
On-site Washington, DC $176K – $181K Apply by Jun 9, 2026 Information Technology Management ENTJINTJINTPISTJ
Apply for this job → About the Role
This position is located in IT Customer Solutions, House Information Resources (HIR), Office of the Chief Administrative Officer (CAO), U.S. House of Representatives (House). This position serves as the Deputy Chief IT Customer Solutions Officer.
What You'll Do
- →Job Summary: The Office of the Chief Administrative Officer (CAO) provides operations support services and business solutions to the community of 10,000 House Members, Officers and staff.
- →The CAO organization comprises more than 800 technical and administrative staff working in a variety of areas, including information technology, finance, budget management, human resources, payroll, child care, food and vending, procurement, logistics and administrative counsel.
- →This position is located in IT Customer Solutions (ITCS), House Information Resources (HIR), Office of the Chief Administrative Officer (CAO), U.S.
- →House of Representatives (House).
- →This position serves as the Deputy Chief IT Customer Solutions Officer.
- →The incumbent applies strong technical expertise, strategic insight, and proven leadership capabilities to manage business process improvements, support organizational audits and reviews, guide data-driven decision-making, and ensure alignment with enterprise IT goals.
- →The Deputy Chief partners closely with the Chief ITCS Officer to build a high-performing service organization centered on innovation, operational excellence, and exceptional user satisfaction.
- →This position has managerial and supervisory responsibilities.
- →Primary Duties/Responsibilities: Lead and integrate enterprise customer support functions, including end-user support, endpoint management, hardware services, customer experience programs, and vendor engagement to deliver consistent, high-quality IT services and superior customer support to Members, Committees, House offices and Officers.
- →Serve as the primary HIR leadership point of contact for Congressional Transitions.
- →Collaborate with HIR departments and external partners to ensure coordinated and effective execution of Transition activities, identify opportunities to improve service delivery, and ensure timely communication across stakeholders.
- →Ensure consistent customer service delivery using a consultative, solutions-based approach.
- →Establish and implement quality assurance policies, standards, and evaluation criteria to ensure conformance with CAO and HIR initiatives.
- →Support the Chief in executing enterprise IT goals, including business process reviews, audit readiness, service quality initiatives, and strategic transformation programs.
Personality Fit
Job ID: 72fffd75-7f4b-4bb4-b6be-7fc59fc8cb7b
Posted via USAJobs