Job Listing
Computer Assistant (OA)
Veterans Health Administration · Posted 25 days ago
On-site Mather AFB, CA $56K – $73K Apply by Jun 25, 2026 Computer Clerk And Assistant ENTJENTPINTJINTP EngineeringHealthcare
Apply for this job → About the Role
The position is located in the Department of Veterans Affairs at the Northern California Health Care System, Mather, CA in the Nursing Service Line. The incumbent is primarily responsible for providing technical computer support to all of Nursing Service, which includes trouble shooting of software and hardware and instruction on the use of software and hardware.
What You'll Do
- →Provides technical assistance to functional users to minimize operational disruptions for the customer.
- →Serving as the first-line of automation support, receives help requests from functional users and maintains log.
- →Independently troubleshoots computer problems determining the nature of customer's problem(s); conducting research; providing answers; and/or determining solutions to technical questions relating to suspected hardware, software, or network failures.
- →Initiates diagnostics and uses advanced diagnostic utilities to recover lost files and/or folders and to resolve disk and memory problems.
- →Provides analytical and evaluative duties related to personal computers for both software and hardware problems.
- →Uses standard computer commands to generate error messages to help identify defective components/part(s).
- →Replaces faulty computer parts with on-hand supplies.
- →Identifies ADP equipment that should be replaced upon request and reports to proper authority.
- →Maintains count of equipment on-hand for issue.
- →Provides "hands-on" and verbal assistance in the loading of software, disk maintenance procedures, configuration of hardware and/or software, and trouble shooting for isolation of problem areas.
- →In-depth knowledge of standard and nonstandard computer operating methods, procedures and diagnostic techniques to isolate, identify, and resolve or seek assistance in resolving problems that affect system operating efficiency.
- →This knowledge is used also to diagnose the nature and sources of problems involving equipment, programs, or systems and to define the results of such analysis to others who specialize in resolving such conditions.
- →Knowledge of the objectives, overall design and operation principles of computer systems in order to recognize interactions with the programs' functions to include Windows NT Network Operating System, Microsoft Office Programs, Veterans Integrated Systems Technology Architecture (Vista) and a wide variety of associated support system networks and software.
- →Knowledge of established techniques and requirements of the employing organization to perform basic fact-finding and analysis.
Requirements
- ✓You must be a U.S.
- ✓There is no educational substitution at this grade level.
- ✓Note: Only education or degrees recognized by the U.S.
- ✓Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
- ✓You can verify your education here: http://ope.ed.gov/accreditation/.
- ✓If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
- ✓For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.
Personality Fit
Job ID: f07db9b0-8e03-48cd-a5d0-f6cd53b0b9c4
Posted via USAJobs