Job Listing
Community Based Child Care Fee Assistance Manager
Commander, Navy Installations Command · Posted 2 days ago
HybridWashington, DC$125K – $157KApply by Jun 5, 2026Program ManagementENTJESTJINTJISTJOperationsEducation
Apply for this job →About the Role
This position is responsible for oversight and coordination of all functions related to the execution of the fee assistance program within the CYP Joint Operations division. The incumbent is responsible for executing a program that supports fee assistance processses for multiple services/ components, serves over 6,000 children, and includes over 3,000 participating community providers.
What You'll Do
- →Duties include but not limited to: Provides management and oversight for the Joint Operations Community Based Fee Assistance Program.
- →Ensures that day-to-day operations are conducted to ensure registration and enrollment activities, providers management and invoice processes are effectively executed to provide timely payments to community-based providers on behalf of military families.
- →Responsible for the development of effective processes to be used to administer the fee assistance subsidy payment process.
- →Incumbent works with division analysts to ensure an accurate flow of information from family application to payment reporting is used to expedite proper payments.
- →Ensures program follow-up and efficiency in processing application, enrollments, invoices, reports and customer inquiries.
- →Establishes and tracks reporting requirements to ensure program efficiency and service level standards are maintained.
- →Works with IT development contractors to design, develop and execute automated processes to administer the fee assistance program.
- →Establishes relationships through on-going communications with personnel from other functional offices (e.g. personnel, NAF accounting, legal) in order to gain support and provide adequate and timely services.
- →Actively outreaches to community child care providers to expand the network of providers who participate in the program and provides services to military families.
- →Establishes communication protocols with military service/components representatives for which the Navy processes fee assistance subsidy payments.
- →Organizes and conducts meetings, provides written status reports to services/components.
- →Ensures the highest level of customer service with an emphasis on both courtesy and thoroughness is delivered to families, community providers and military service stakeholders.
- →Establishes protocols and scripts that provide the basis for staff interaction that are helpful, positive, and friendly.
- →Ensures process for escalation of complex issues are in place.
Requirements
- ✓This position does not have a positive education requirement.
Personality Fit
Job ID: 2b65e098-f259-4fa7-8641-9d367ebbe467
Posted via USAJobs