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Benefits & Records Technician (ICTAP) (TEMP)
Social Security Administration · Posted 133 days ago
Hybrid Wilkes Barre, PA $45K – $59K Apply by May 27, 2026 Miscellaneous Clerk And Assistant ISFJISTJ OperationsTrades
Apply for this job → About the Role
LOCATION: This position is located in Central Processing, Head of Earnings in the Wilkes Barre Direct Operations Center (WBDOC) at 1150 East Mountain Blvd. Wilkes-Barre, PA 18702. TOUR OF DUTY: Multiple work schedules (up to 40 hours) | Alternate work schedules may be available. TYPE OF POSITION: Temporary, not to exceed one year. May be extended. Will not become permanent.
What You'll Do
- →Benefits & Records Technicians perform a variety of activities involving analyzing, investigating, identifying, coding, reconciling, updating and adjusting earnings data reported by employers, and benefit data reported by recipients and representative payees.
- →Examples of such activities include: Review and categorize incoming correspondence.
- →Examine incoming documents and forms to determine acceptability for further processing.
- →Identify and resolve discrepancies for a wide variety of completed forms and reports.
- →Initiate and receive direct contact calls from various government agencies, beneficiaries, their representatives, wage earners, and the general public.
- →Initiate and receive direct contact calls and/or correspondence to report on progress, resolve problems, clarify, exchange, obtain or provide information, and advance a better understanding of SSA programs.
- →Access computer systems, personal computer, and other related computer equipment for various records and reports.
- →Enter, correct, and update data in automated systems for management information reporting purposes.
- →Distribute completed work in accordance with specific workload procedures to the appropriate SSA components and other government agencies.
- →Follow applicable procedures governing the release of confidential information.
- →Prepare complex and detailed written reports needed by other government agencies and subsequent operations to accompany the source document for further processing.
- →Apply individual judgment to identify, evaluate and resolve nonstandard requests or replies utilizing different and often unrelated steps, processes and/or methods.
Requirements
- ✓Substitution of education for experience is not applicable at this grade level.
Personality Fit
Job ID: 3f3840c7-72bb-4b89-ad94-599ed7bc5aa8
Posted via USAJobs