Job Listing
Advanced Medical Support Assistant
Veterans Health Administration · Posted 135 days ago
Hybrid Chillicothe, OH $49K – $64K Apply by May 27, 2026 Medical Support Assistance ISFJISTJ Customer Success
Apply for this job → About the Role
The Advance Medical Support Assistant position is located in the Contact Center of the Patient Business Service. The incumbent serves as an Advanced Medical Support Assistant (AMSA) assigned to a patient care aligned team, specialty care setting or various departments within the medical center. The AMSA performs duties related to the receipt, intake, and indexing of health and administrative information.
What You'll Do
- →Develops and manages a tracking system for follow up care such as consults, tests, etc.
- →Maintains effective and efficient communication with the patient, interdisciplinary team, VA medical center, and other agencies.
- →Participates in team huddles and team meetings to manage and plan patient care.
- →Sets priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
- →Evaluates patient information and clinic schedule lists to determine whether a patient is vested.
- →Monitors pre-appointment requirements to assure readiness for patient visit/procedure.
- →Performs administrative follow up actions.
- →Work Schedule: Monday through Friday, 7:30 a.m. to 4:00 p.m.
- →Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases.
- →Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year).
- →Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience.
- →Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
- →Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
- →Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
Personality Fit
Job ID: 72ab08e3-d7b5-4006-8b6d-91f58b35ea6e
Posted via USAJobs