Job Listing
Technical Advisor
Internal Revenue Service · Posted 3 days ago
On-siteAustin, TX$77K – $100KApply by Jun 1, 2026Financial Administration And ProgramENTJESFJESTJISTJOperations
Apply for this job →About the Role
WHAT IS TAXPAYER SERVICES? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS - RICS-Return Integrity and Compliance Services Refundable Credits Examination Operations REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS
What You'll Do
- →The following are the duties of this position at the full working level.
- →If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.
- →Serves as a resource person for the front-line managers and tax examiners, working the various types of cases and priority listings.
- →Resolves complex issues/inquiries, citing applicable tax laws when necessary, and determining the methods, techniques or customer actions used/needed to resolve difficult matters.
- →Communicates these issues/inquiries to appropriate parties to further educate/train the tax examiners.
- →Extends/shares information with all site/operation employees on issues that impact case processing.
- →Instructs classes for internal and external customers on all issues, especially in the area of functionality specific programs and procedures.
- →Serves as a liaison with Operation workgroups, mid-level management, and site/campus employees.
- →Coordinates with other operating divisions as appropriate Reviews and analyzes reports (e.g., Quality Measurement System, Centralized Inventory Systems) that relate to division/operation's work units, employee surveys, customer comments and feedback and other relevant data to develop recommendations and implement improvements.
- →Provides leadership for assigned program areas and as a senior management representative works in partnership with NTEU to enhance the organization's business results, customer satisfaction and employee satisfaction.
- →Analyzes and evaluates the efficiency and effectiveness of the local organization's processing of programs, operations, and accomplishments, apprising management of critical items.
- →Provides direction and guidance for program continuity and transition.
- →Identifies procedural and systemic problems within the operation and provides evaluative comments to management addressing the performance of the operation's systems, processes and personnel.
- →STANDARD POSITION DESCRIPTIONS (SPD): PD95116 Visit the IRS SPD Library to access the position descriptions.
Requirements
- ✓Probationary Period - A person who is required to go through a probationary period and then is transferred, promoted, demoted, or reassigned before he or she completes such period is required to complete the remainder of the probationary period in the new position.
- ✓Government Credit Card - Obtain and use a Government-issued charge card for business-related travel.
- ✓ADDITIONAL REQUIREMENTS SHOWN IN QUALIFICATIONS SECTION A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S.
- ✓Department of Education.
- ✓For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.
- ✓FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.
- ✓You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program.
- ✓It is your responsibility to provide such evidence when applying.
- ✓Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.
- ✓We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).
Benefits
- ★As a current IRS employee, you know the great benefits we offer.
- ★Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.
Personality Fit
Job ID: 48cd571d-4c53-4be4-8053-b76dd670f431
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