Job Listing
Supervisory Social Science Specialist (Crisis Responder)
Veterans Health Administration · Posted 1 days ago
About the Role
The employee will serve as the Supervisory Social Science Specialist (Crisis Responder), located in the Crisis Operations Department, Veteran's Crisis Line (VCL), Veteran's Affair (VA). The VCL is a 24-hour, 7-days-a-week, 365-days-a-year service aimed at connecting callers worldwide to a caring, qualified Veterans Administration employee. The VCL's mission is to provide 24/7, world-class suicide prevention and crisis intervention services to Veterans, Service Members and their family members.
What You'll Do
- →Major duties and responsibilities of this position include, but are not limited to, the following: Resolves work problems presented by staff and recommends or implements methods to improve production/quality of work in the unit.
- →Provides subordinates with performance requirements and expectations.
- →Tracks and evaluate progress providing feedback to the Crisis Responder.
- →Makes recommendations for employee promotions or reassignments; approving leave requests; addressing leave issues; and taking disciplinary action in accordance with established policy and negotiated labor agreements.
- →Assigns work to be accomplished by subordinates.
- →Assists in the development and implementation of policies and procedures to ensure efficient and safe operation of the VCL.
- →Ensures policies, training, and clinical procedures of the VCL are up to date and consistent with crisis intervention practice, clinical practice, and effective coordination of care.
- →Completes structured diagnostic which require knowledge of medical terminology, diagnostic categories and medical record reviews.
- →Works collaboratively with other members of VCL to identify appropriate services to patients in crisis.
- →Communicate business goals, procedures, and quality standards and provides leadership with guidance regarding training, policy development, and data analysis.
- →Coordinates with team members to initiate emergency services or create facility transportation plans as appropriate.
- →Performs difficult and complicated reviews and analysis of complex issues, ambiguous situations and ethical conflicts.
- →Supervisory Crisis Responder must be able to pass their Interrater Reliability (IRR) Training course.
- →Work Schedule: Varied work schedule to include evenings, nights, weekends and holidays to provide 24/7 call center coverage.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Transcript Reminder: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
- ✓Transcripts must depict the name of the college to determine accreditation, and your name must also be displayed on the transcripts.
Personality Fit
Job ID: b042fae6-4de0-466d-b48f-8e8845406a9a
Posted via USAJobs