Job Listing
Supervisory Security Assistant
Transportation Security Administration · Posted 3 days ago
On-siteAnnapolis Junction, MD$85K – $111KApply by May 22, 2026Security Clerical and AssistanceENFJENFPESFJISFJCustomer Success
Apply for this job →About the Role
The primary purpose of this Supervisory Security Assistant position is to supervise and conduct work in the National Transportation Vetting Call Center handling both Secure Flight Resolution Calls, regarding passengers who are a possible match to the US Government terrorist watchlist, and Identity Verification Calls, which directly supports the airport's Travel Document Checker (TDC) at airports nationwide for individuals with insufficient or no proper identification.
What You'll Do
- →This Supervisory Security Assistant position is located in the Vetting Analysis Division (VAD), Intelligence and Analysis (I&A), Operations Support (OS), Transportation Security Administration (TSA), Department of Homeland Security (DHS).
- →Duties include but are not limited to: Supervising and managing a team of highly effective security assistants in a 24x7 watch setting by assigning work, setting team goals, selecting team leads, assigning team members tasks and directing the administrative and technical work of subordinates.
- →Guiding the work and development of the team through job coaching/mentoring, enforcing disciplinary actions, managing staff schedules and authorizing leave/absences, and measuring staff performance.
- →Utilizing an automated case management system to enter and track customer information/issues while engaged with a customer telephonically.
- →Using sound judgement and critical thinking skills to accurately collect information via phone calls, review government and commercial databases, and consult with subject matter experts to ensure proper security procedures and protocols are applied.
- →Building and maintaining collaborative relationships with both internal and external stakeholders to support special initiatives, processes and procedures related to multiple mission areas.
Requirements
- ✓You must possess U.S.
- ✓Citizenship or be a U.S.
- ✓You must have reached the minimum age (18) at the time of application.
- ✓You must complete a favorable Background Investigation (BI).
- ✓Selective Service registration is required.
- ✓You must be able to obtain and maintain a Secret Clearance.
- ✓This is an Emergency Essential Position.
- ✓This position is subject to the pre-employment/pre-appointment and random drug testing provisions of TSA's Drug and Alcohol-Free Workplace Program.
- ✓This position requires shift work.
- ✓Selected candidate(s) will be assigned to a shift and may be required to work evenings, nights, weekends, and/or holidays as determined by operational needs.
- ✓You may be required to complete a one-year Supervisory Trial Period.
- ✓If you fail to meet the conditions of employment or any other pre-employment requirements, such as missing any of the scheduled appointments, the hiring agency may rescind their tentative offer of employment.
- ✓Applying to this announcement certifies that you give permission for TSA to share your application with others in DHS for similar positions.
- ✓Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S.
Benefits
- ★DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays.
- ★Other benefits may include flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers.
- ★DHS is committed to employee development and offers a variety of employee training and developmental opportunities.
- ★For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more.
- ★Employees who transfer to TSA from an agency that allows employees to maintain an annual leave balance higher than the maximum accumulation for the appointed position will have their leave ceiling set to the maximum accumulation for the appointed position (e.g., United States duty location - 240 hours, foreign duty location - 360 hours, or TSES position - 720 hours).
- ★TSA will not make a monetary payment for any leave forfeited under these circumstances.
Personality Fit
Job ID: 936a5852-c208-407d-8df0-db434c271e6f
Posted via USAJobs