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Supervisory Legal Administrative Specialist
Veterans Benefits Administration · Posted 64 days ago
Remote United States $91K – $118K Apply by Jul 17, 2026 General Legal And Kindred Administration ENFJENFPESFJISFJ Customer Success
Apply for this job → About the Role
The National Call Center (NCC) has been established at VA Regional Offices (RO) to centralize VA's toll-free phone activity to yield greater consistency and quality in phone service. The San Juan NCC provides services both in English and Spanish. The National Call Center Manager (NCCM) provides leadership and direction to the National Call Center (NCC) and coordinates its activities with other NCCs, Regional Offices (RO) and Divisions within the ROs.
What You'll Do
- →The incumbent has full responsibility for the operation of the NCC in the states of jurisdiction.
- →Specific duties include, but are not limited to the following: The NCCM is responsible for advising and providing information on benefits and rights, explaining pertinent legal provisions, regulations, and related administrative practices and their application to specific cases, and assisting individuals in how best to provide required documents and evidence.
- →Serves as the principal advisor on call center issues to the Regional Office Assistant Director/Director.
- →Responsible for oversight and management of the NCC and the Inquiry Routing and Information System (IRIS) Response Center; and is the primary interface for Veterans with VA; management of the call center participant correspondence function; and coordination of the Interactive Voice Response System (IVR).
- →Directs all call center customer service within the multi-state jurisdiction.
- →Facilitates discussions with Veterans' Service Organizations, congressional liaisons, and others at state, regional, and national meetings and conferences.
- →Ensures equal opportunities for all NCC and IRC employees and supports EEO goals and is responsible for budgetary controls and expenditures for the National Call Center.
- →Work Schedule: Monday - Friday 8:00 am - 4:30 pm Compressed/Flexible: Not Available Telework: Not Available Virtual: This is not a virtual position.
- →Position Description/PD#: Supervisory Legal Administrative Specialist GS-13: 030330 Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required Bargaining Unit: No
Requirements
- ✓As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period or trial period during which we will evaluate your fitness & whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: Your performance and conduct; The needs and interests of the agency; Whether your continued employment would advance organizational goals of the agency or the Government; and Whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Additional Conditions of Employment are as follows: You must be a U.S.
- ✓Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary or trial period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓There is no educational substitution at this grade level.
Personality Fit
Job ID: 54fe0e0e-b8ef-4b94-84b1-74bf3cfc0f55
Posted via USAJobs